Vice President of Community Management - Southern California

Job Type

Full-time

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

In response to our continued expansion, we are seeking an additional Vice President of Community Management – Southern California to join our dynamic leadership team. This is an exceptional opportunity to grow with a thriving organization, lead impactful initiatives, and make a lasting difference. Additional details are provided below.

Summary: The Vice President of Community Management is a senior leadership position responsible for overseeing the effective management of communities within the organization's portfolio in the Southern California. This role entails providing strategic direction, leadership, and support to a team of community managers, fostering client relationships, and ensuring operational excellence in community management services. As part of the executive leadership team, this role will participate in overall company strategic goal setting and initiatives.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
  
  

Requirements

Essential Job Duties and Responsibilities:

• Establishes, implements, executes, and communicates the strategic direction of the Community Management division.
• Cultivates and maintains strong client relationships by understanding their unique needs and delivering tailored community management solutions.
• Acts as a primary point of contact for key client accounts, addressing concerns, and ensuring client satisfaction.
• Collaborates with executive leadership to develop and meet company goals.
• Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, is in line with the organization’s business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Oversees the daily workflow of the department.
• Ensures team members are performing to expectations and achieving their goals by providing feedback coaching, training/development, conducting performance evaluations, and addressing performance issues as needed.
• Participates in merit increase decisions and promotions for their department.
• Participates in the recruiting, interviewing, and hiring process.
• Identifies training needs and ensures proper training is developed and provided.
• Establishes and administers the department’s budget.
• Presents periodic performance reports and metrics to the Chief Executive Officer and other leadership.
• Practice and adhere to Keystone’s core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.
  
  

Qualification Requirements

• Strong business operations and financial acumen.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Ability to lead and influence change.
• Superior customer service and conflict management skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to travel as needed to fulfill job responsibilities.
• Proficient with Microsoft Office Suite or related software.
• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Verifiable references.
• Able to pass a background check.
  
  

Education And/or Experience

• Bachelor’s Degree in Business Administration, Real Estate Management, or a related field.
• Professional designations such as CMCA (Certified Manager of Community Associations) or PCAM (Professional Community Association Manager) are highly desirable.
• Minimum of [5] years of experience in community management, with a proven track record of leadership and team management.
• Strong knowledge of community association governance and financial management.
  
  

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low-level noise exposure.
• Ability to sit, stand, and operate business equipment. Frequent use of telephone and headset.
• Ability to visit communities for meetings and ability to pass along all areas of a property during site inspection.