Onsite Concierge (Doral Isles)

Role: Onsite Concierge

Location: Doral, Florida

Community: Doral Isles

Pay Range: $18.00 per hour (depending on education and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Doral Isles Community Association stands as a remarkable community that embodies the essence of peaceful living combined with modern amenities. This beautifully designed neighborhood features stunning landscapes filled with lush greenery, serene lakes, and meticulously maintained walking paths. Residents appreciate the exceptional clubhouse that serves as a central hub for social gatherings and recreational activities, providing an inviting atmosphere to foster community bonds. The impressive pool area is particularly noted for its aesthetic appeal and tranquility, resembling a resort-like setting perfect for relaxation or fun family afternoons. Unique attributes such as well-planned sports facilities—including basketball courts and tennis courts—offer residents varied options for physical activity in picturesque surroundings. An undeniable highlight is the vibrant atmosphere complemented by friendly neighbors who contribute positively to this close-knit community experience. Many have lauded the accessibility of various amenities within proximity, enhancing daily convenience while maintaining a sense of escape from urban life. Additionally, safety remains paramount at Doral Isles Community Association; many residents feel secure within this environment enriched by ample green spaces where children can play freely amidst nature's beauty. Ultimately, it serves not only as a residence but also as an idyllic retreat where one can enjoy both leisure and active living alike—a truly unparalleled choice in South Florida.

Role Summary

The Onsite Concierge serves as the welcoming point of contact for residents and guests, delivering personalized service while coordinating reservations, transportation, deliveries, vendors, housekeeping, and special requests. This position supports seamless property operations by maintaining a polished front desk, monitoring building access, addressing resident concerns, documenting incidents and shift activity, and collaborating with property management and service teams.

Responsibilities

• Provide a warm, professional, and personalized welcome to residents and guests as they arrive and depart
• Establish strong, trust-based relationships with residents, learning preferences and routines
• Anticipate resident needs and proactively deliver tailored concierge services
• Coordinate reservations, transportation, housekeeping, event services, and local experiences
• Manage package deliveries, dry cleaning services, and special requests with precision and care
• Maintain a polished and orderly front desk and lobby presentation at all times
• Handle incoming calls, emails, and in-person requests with efficiency and professionalism
• Monitor building access and ensure security protocols are followed while maintaining a welcoming atmosphere
• Maintain accurate logs, records, and communication reports for incoming shifts
• Prepare the property for the day’s operations, ensuring all service areas are guest-ready
• Oversee early deliveries, vendor check-ins, and scheduled services
• Promote a sense of community and assist residents as needed
• Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out
• Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff
• At the end of each shift, the Concierge should provide the incoming Concierge with a summary of events and an update on building issues
• Write detailed incident reports of significant events or activities, following policy and procedure
• Collaborate with property management, housekeeping, and vendors to ensure seamless service delivery
  
  

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.