Onsite Community Recreational Director (CVCA102226)

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.
  
  

Role Summary

To ensure that the highest level of service is being provided to all property owners and residents of the Montecito at Otay Ranch Community Association, including answering telephone calls, greeting visitors, identifying service needs, issuing Resident Access cards, collecting new owner information, and referring inquiries to the correct source for service. To provide support to the Community Manager as well as assisting other staff members and Board members.

Essential Duties And Responsibilities

• Responsible for office administration including office equipment, meeting reservation and set up, communication of attendance requirements, shipping and
  
  

delivery services, and office operations.

• Coordinates Office Vendors, such as Copier, Internet, and Phone Services as needed
• Coordinates meetings, walk-throughs, and homeowner meetings as assigned
• Maintain a working positive relationship with the Community Manager, who is responsible for the overall management functions of Montecito at Otay Ranch
  
  

Community Association.

• Oversees onsite staff
• Plan and organize community events with the assistance and direction of the Community Association Manager and Board of Directors
• Assists the Community Manager Reports, correspondence and calendar maintenance.
• Maintains all community office forms and documents.
• Receives resident inquiries and concerns, creates work orders, enters data into work order database and coordinates with Community Association Administrator
• Work Order Customer Service Follow-up with contractors and homeowners.
• Code enforcement and governing document process.
• Community Events and Activities production including budgeting, coordination and execution
• Developing a volunteer base to support the events and activities
• Composing electronic newsletters, email blasts and homeowner correspondence
• Facility oversight for onsite community club house including safety inspections, work order management and vendor oversight
• General clubhouse administration: homeowner access cards, facility reservation management, resident inquiries
• Interaction with vendors who provide services for events and for the community
• Interacts and follows up with all Board and/or Committee members and homeowners regarding architectural and/or enforcement issues of the association.
• Interacts and follows up with architectural consultants regarding architectural issues of the Association.
• Maintains accurate and complete records as required to properly and effectively implement the Architectural Program. This includes homeowner computer files,
  
  

violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting

status of each lot, etc.

• Organizes and maintains all homeowner architectural and landscape plans in an orderly fashion.
• Schedules, attends and performs all follow-up to drive-throughs of the Association.
• Prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings and Enforcement Review Committee (ERC)
  
  

meetings as designated by Association requirements.

• Attends Board of Directors meetings as required.
• Prepares and distributes monthly ARC and/or ERC agenda packets.
• Completes and maintains current reference notebooks containing all necessary information to properly and effectively support the Architectural Program for the
  
  

Association.

• Any and all other assignments as deemed necessary by the Board of Directors or Management.
• Conducts and/or participates in committee orientations.
• Utilizes technology as applicable to perform job functions and publish communications to the membership.
• Accept and review all architectural plan submittals.
• Meet with homeowners as required to review plans.
• Coordinates use, supply and maintenance of office machines and equipment.
• Any and all other assignments as deemed necessary by Community Association or Regional Manager.
• Attend all company mandatory functions and comply with company policies and procedures.
• Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
• Follows quality system procedures.
• Other duties as assigned.
  
  

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.