Onboarding Specialist I - Payments & Screening

Description

Hi, We’re AppFolio

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Onboarding Specialist I - Payments & Screening role is a blend of dedicated customer service and focused project management skills. You will work with a driven and collaborative team to provide distinctive service and product expertise to our customers, and support their business needs with the use of our Payments & FolioScreen™ Resident Screening services.

Your impact

• Provide a smooth and efficient onboarding experience assisting our customers in setting up AppFolio’s Online Payments & Screening platforms for their business.
• Serve as a knowledgeable point of contact for clients during the implementation of core software and value added services while conducting regular project meetings to review goals, share milestones, and ensure progress is being made at every stage of the project.
• Develop and hone your business acumen & use customer service expertise to provide our customers with an effortless, joyful, and personalized customer experience helping them realize the value of their investment on day one.
• As part of our team, you’ll have the chance to work both independently and cross collaboratively with members of the Onboarding, Underwriting, Customer Care, and Performance teams to ensure customer success
• Proactively identify and mitigate project risks to minimize disruptions and ensure project success
  
  
  

Qualifications

• If you have passion for problem solving, a huge commitment to delighting customers, and are hard-working and self-driven, we want to meet you!
• Previous customer service industry experience with a strong service orientation.
• Our most successful folks have attention to detail, great organization and multitasking skills, and are able to adapt to change and new challenges.
• Exceptional customer focus, relationship-building skills, and a “do whatever it takes” attitude.
• High degree of flexibility, effective time management, and adaptability to change.
• Great judgment and problem solving skills.
• Friendly, professional written and verbal communication skills.
• Analytical capabilities.
• Ability to work cross-functionally in a dynamic environment.
  
  
  

Must have

• BA/BS degree or equivalent work experience required.
• Proficient knowledge of the Microsoft Office suite and the Google Suite.
• Advanced proficiency with technology, experience using SalesForce is a plus.
  
  
  

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $21.30 - $26.10/hr. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits