Director, Construction Services (PTX7242026)

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Field-based leadership position – must reside within [assigned market/territory, e.g., Texas or the Carolinas] and be available for regular in-market travel, with periodic travel across the broader Construction Services footprint.

Job Overview

We are seeking an experienced, consultative construction leader to serve as a player-coach for a defined Construction Services market. This role combines direct ownership of a smaller territory — identifying opportunities, developing scopes, administering bids, and overseeing construction projects — with leadership responsibility for an assigned group of Construction Services Managers (CSMs). The Director acts as a trusted advisor to clients and a coach to the team, and serves as a key extension of the Senior Vice President of Construction Services in translating division strategy into consistent field execution.

Scope Of Work, RFP Development, And Bid Analysis

• Conduct site walks and initial project assessments to define project objectives, priorities, and required professional services.
• Develop, review, and refine scopes of work and Requests for Proposal (RFPs) for capital, repair, and reconstruction projects.
• Solicit proposals, ensure bidders receive consistent project information, and review bids for exclusions, allowances, and pricing inconsistencies.
• Prepare bid-leveling documents, facilitate contractor interviews, and deliver board-ready recommendations.
• Coordinate with engineers, architects, consultants, and other specialists to ensure scopes and RFPs meet project requirements.
  
  

Construction Project Administration

• Represent the interests of the community association throughout project planning and execution.
• Monitor project scope, schedule, budget, quality, communication, and documentation; coordinate kickoff meetings, inspections, punch walks, and closeout.
• Review contractor pay applications and change orders; identify scope creep, cost exposure, or delays and escalate material risks with recommended corrective actions.
• Ensure warranties, permits, inspection records, closeout documentation, and lien releases are properly collected.
  
  

Market Development And Client Relationships

• Serve as the primary Construction Services representative for an assigned market or regional territory, developing trusted relationships with Market Leaders, CAMs, board members, and regional leadership.
• Identify capital improvement, repair, reconstruction, and large-loss rebuild opportunities; build and maintain a healthy pipeline of current- and future-year opportunities.
• Educate internal teams and client communities on the role, value, and capabilities of Construction Services.
• Provide regular updates, board presentations, and consultative guidance on project direction throughout the client relationship.
  
  

Team Leadership And CSM Coaching

• Provide day-to-day leadership, coaching, and performance accountability for an assigned group of Construction Services Managers (CSMs).
• Conduct regular one-on-ones focused on pipeline health, revenue performance, project status, and professional development.
• Coach CSMs on board presentations, contractor management, bid analysis, and difficult stakeholder conversations; help onboard and train new CSMs.
• Review underperforming markets or stalled opportunities, develop corrective action plans, and document performance concerns in partnership with the Senior Vice President and Human Resources.
• Participate in candidate interviews and provide hiring recommendations.
  
  

Vendor And Partner Management

• Develop and maintain a preferred-vendor network based on market needs, trade coverage, performance, and pricing.
• Evaluate contractor capabilities, responsiveness, documentation, and client-service performance; address recurring performance or billing concerns.
• Help resolve escalated disagreements among vendors, CSMs, and community associations.
  
  

Quality Assurance And Compliance

• Ensure all projects comply with local, state, and federal regulations as well as company policies and procedures.
• Review scopes, RFPs, bid comparisons, and board-facing communications for quality and consistency; help establish consistent operating standards across assigned CSMs.
  
  

Communication And Coordination

• Act as a primary point of contact for clients, contractors, CSMs, and internal stakeholders, facilitating effective communication and collaboration.
• Conduct regular project and market meetings to provide updates, address issues, and offer strategic guidance.
  
  

Risk Management And Performance Reporting

• Identify potential project and market risks and develop mitigation strategies; monitor progress and escalate issues that may impact timelines, quality, or client satisfaction.
• Review and validate revenue forecasts, 90-day pipeline projections, and CRM data; provide regular performance updates and risk summaries to the Senior Vice President of Construction Services.
  
  

Plus, other work-related tasks needed