Bankruptcy/Foreclosure Specialist

The Bankruptcy and Foreclosure Specialist is responsible for managing and overseeing all aspects of bankruptcy and foreclosure accounts, ensuring accurate processing, compliance, and timely resolution. This role involves researching and monitoring case activity, maintaining accurate account ledgers, coordinating with legal counsel and internal teams, and handling sensitive communications with residents. The Specialist ensures all documentation, reporting, and financial transactions are completed in accordance with company policies, governing regulations, and legal requirements, while delivering professional and responsive service in a high-volume, detail-driven environment.

Responsibilities

• Process and execute all bankruptcy & foreclosure ledger adjustments in VMS
• Research, review and monitor open bankruptcy & foreclosure/trustee’s sale cases, legal notices and case updates to ensure timely action
• Prepare reports related to bankruptcy/foreclosure account activities
• Maintain organized electronic documentation and supporting records for all bankruptcy/foreclosure accounts
• Review, edit and approve new lien documentation per collection policies
• Review and approve lien releases for accounts where lien balances have been paid
• When applicable, coordinate with legal counsel regarding proof of claims, dismissals, discharges and foreclosure status updates
• Correspond with new foreclosing and/or bankruptcy residents regarding account balances
• Correspond with site teams regarding bankruptcy/foreclosure accounts
• Track and document all communications, actions taken and case updates within company systems
• Post bankruptcy court payments in VMS & maintain proper check back-up
• Ensure compliance with company collection policies, governing documents, and applicable state and federal regulations
• Provide exceptional customer service while maintaining professionalism in sensitive collection matters
• Daily Workflow of Bankruptcy/Foreclosure Specialist:
• Research and review discharged or dismissed bankruptcy cases for appropriate account reinstatement or balance adjustments
• Audit account balances to ensure assessments, fees, interest and legal costs are accurately reflected
• Review new correspondences (emails & voicemails) and provide responses within 48 hours
• Update ownership records for accounts with recorded foreclosure/trustee sales
• Update account ledgers & statuses when bankruptcy cases are filed
• Post any received bankruptcy payments, code for deposit & create backup documentation for each deposit
• Correspond with association onsite team regarding bankruptcy or foreclosure accounts
• Review, edit and approve liens for recording with CLDP certification
• Maintain tracking spreadsheets or reporting logs for active bankruptcy and foreclosure cases
• Assist with process improvement initiates related to bankruptcy/foreclosure workflow
  
  

Requirements

• 2 years of working with bankruptcy and foreclosure processes
• 2 years of experience working with HOA/condominium association collections preferred
• 2 years of working knowledge of collection timelines, legal documentation, and ledger reconciliation
• Strong attention to detail and organizational skills
• Ability to manage high-volume workloads and prioritize deadlines
• Strong written and verbal communication skills
• Ability to maintain confidentiality and professionalism in sensitive matters
• Proficiency with accounting and property management software systems (such as VMS)
• CLDP (Certified Licensed Document Preparer) certification preferred; must be obtained within 90 days of hire if not currently held.
  
  

Physical Requirements

The physical requirements can vary, but generally, they may include:

• Lifting: Occasionally required to lift and move items up to 10 pounds (e.g., files, office supplies, or documents).
• Mobility: Ability to move within an office environment to access file cabinets, office equipment, and meeting areas as needed.
• Working Conditions: Primarily work in a professional office setting with minimal exposure to adverse environmental conditions. Work may involve frequent computer use and occasional interruptions in a fast-paced environment.
• Personal Protective Gear: Not required under normal working conditions.
• Extended Sitting or Standing: Ability to remain seated for extended periods while working at a computer, with occasional standing and walking.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment; ability to handle documents and perform data entry with accuracy.
• Driving: Not typically required
  
  

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.

What We Offer

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!