Do you believe your job is to exceed your client’s expectations? That means going beyond our “to-do” list to actively identify opportunities, address challenges, and make improvements even before our clients ask you to. Do you treat every client as an individual, and base our solutions on what they need, not what we want? Whether it’s a question, a complaint or a crisis, do you strive to respond promptly and professionally? By keeping our phones on and our ears open, we keep our clients happy and assured that Access is on top of things. Access was founded on the mere principal of being accessible.
Position Summary
- Responsible for professional, effective and efficient handling of all resident's requests and needs upon entering the community.
- The Community Resident Assistant provides exemplary service in a manner consistent with the values and mission of the Community. He or she performs responsibilities with outstanding customer service skills.
Essential Responsibilities: (May include some or all of the following as applicable)
- Greets residents and guests upon entry and responds to requests, questions, and any other needs appropriately and professionally; documents issues or transactions as needed.
- Answer the telephone promptly and attend to callers' requests appropriately and professionally.
- Keeps track of activity logs and incident reports for the Community Association Manager review.
- Demonstrates excellent customer service, communication and time management skills.
- Monitors Emergency Response System.
- Greets and directs Residents, guests, and invitees.
- Monitors and controls Electronic Security Control Systems if applicable.
- Responds to emergency situations in a timely and efficient manner within hours of notification.
- Monitors and controls access to the building.
- Resolves and follows-up on all complaints/issues notifying Community Association Manager as necessary.
- Ensures all safety precautions and procedures are followed while performing duties.
- May assist with resident notifications or special events.
- Any other responsibilities as assigned by supervisor
Job Type: Part-time
Saturday and Sunday 8am-6pm
Education/Training/Certifications/Licenses
Skills, Knowledge, & Abilities Required:
- High school diploma or equivalency required.
Experience/Knowledge/Skills
- Two (2) to three (3) years of customer service experience preferred
- Outstanding customer service, communication, and interpersonal skills required.
- Effective written and verbal communication skills.
- Ability to work extended hours and weekends.
Physical Requirements
Ability to lift up to 30 lbs.; Work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post; Handle, finger, grasp and lift objects and packages; Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property building as required to meet the job functions.