Warranty Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Responsible for managing nation-wide warranty work orders from request to completion.
• Manage and coordinate all material deliveries/orders and repairs with vendors, homeowners, and internal employees.
• Responsible for internally documenting and tracking warranty tasks relevant to each work order and reporting weekly.
• Responsible to prompt communication and responses with home owners and/or community managers related to open work orders.
• Follow up and ensure completion of all service repairs and holding vendors accountable for results.
• Collaborate with Project team on warrantable and non-warrantable construction items and associated warranty expiration dates.
• Responsible for vendor search and onboarding related to warranty work orders.
• Managing multiple projects, deadlines, and priorities.
• Responsible for achieving high levels of customer satisfaction.
• Responsible for escalating urgent issues to leadership.
• Lead or support task force teams for key warranty concerns.
• Participate in job closeout meetings and knowledge transfer from project team to warranty.
• Communicate and ask questions about any part of project scope that is unclear.
• Responsible to cultivate positive working relationships with homeowners, community managers, vendors, and internal employees.
• Responsible for reviewing and validating invoices related to warranty repairs.
  
  

Requirements

• Minimum 5 years work experience in related field, preferably in multi-family residential construction.
• Have exceptional skills in listening, communications, conflict resolution, and negotiation.
• Follow up and follow through consistently to deliver outstanding service.
• Have excellent time management, organizational, and scheduling skills.
• Experience working in an environment with rapidly shifting priorities, demands and timelines.
• Ability to listen and respond to specific requests as directed by leadership.
• Ability to communicate effectively and professionally on multiple levels in written and verbal form.
• Must be familiar with phases of construction and building components, specifically residential.
• Must be familiar with exterior building components.
• Competency with ERP systems, such as Procore, and Microsoft Office Suite: Excel, Word, Outlook.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.