Vice President Tennessee Market

FirstService Residential

 

POSITION PROFILE

 

Job Title: Vice President, Nashville Tennessee

 

Department: Executive

 

Reports to: Market President

 

BACKGROUND

 

FirstService Residential is the leading property and community management company in North America, providing full-service, professional association management services to over 8,500 residential communities. Each day, every member of our team strives to fulfill our mission – to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in our care.

 

Through our 19,000 associates and over 125 offices across North America, FirstService offers local market leadership, combined with a broad range of services and the unmatched resources of the industry leader. Our full service residential property management services are enhanced by proprietary technology systems, specialized product expertise and combined buying programs to deliver best-in-class management services. Our unique value-added services, depth of experience and commitment to service excellence – delivered with a personal touch – make FirstService the partner of choice for communities throughout the U.S. and Canada.

 

FirstService is looking to accelerate its growth and expand market share in one of the consistently top 5 growing metropolitan areas in the U.S. To achieve that goal, FirstService is seeking to hire a growth oriented, service leader to lead its community business throughout Atlanta and Georgia.

 

Position Summary

 

The Vice President, Operations Nashville (“VP”) will lead all community management business efforts in the market and, have direct

 

responsibility for leading all property management teams as well as to profitably grow this $5MM business. The business today has over

 

100 associates delivering service to 30 associations comprising over 4,000 homes in the greater Nashville area.

 

Reporting to the President, Georgia, Tennessee and Panhandle, the ideal candidate will have experience in building and leading a customer focused service organization with a strong culture of performance and accountability. The Vice President will be a member of the market leadership team and will be supported and will work cross functionally with other shared service leaders such as marketing, HR and financial services.

 

The position will be based in our Nashville, Tennessee office.

 

Primary Responsibilities

 

• Provide overall senior leadership and strategic direction of the association management business to deliver long-term, sustainable growth.
• Lead and mentor Regional Director team to build on our service culture and results-based accountability for performance.

 

Service delivery and client retention will be critical to success in this role.

 

• Attract, retain and develop high-performers within the organization. Ensure HR and communication processes are in place to actively manage a growing service organization and continuously engage with associates

 

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• Execute growth strategies to deliver top-line growth to both developers and existing communities
• Responsible for annual business plan - driving financial performance to achieve targeted performance and execution of initiatives as committed to in the business plan
• Manage the service delivery within the market including execution of company-wide initiatives to drive profitable growth and manage risk within the market including compliance with policies and procedures
• Actively promote and represent FirstService Residential in the marketplace to build our reputation with the broader community, professionals and vendors serving our industry

 

Preferred Experience

 

The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

• Minimum of 7 years of senior management and executive leadership experience. Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services or other service-based industries
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years
• Proven success in delivering client service across a multi-location business including associate training and team engagement
• Proven track record in leading and delivering sales and business growth
• Development and execution of change management initiatives with a focus on service delivery and customer service
• At least 5 years’ experience in managing a P&L and the drivers of profitable service delivery
• Creation and execution to a long-term and annual business plan (including financial plan “budget”)
• Strong leadership presence and communication skills with varying audience types

 

Preferred Qualifications

 

• Real-estate or community or property management designations and qualifications
• Bachelor’s degree or MBA and/or graduate level degree
• Professional designation (e.g. CPA) a plus
• Excellent leadership communications including both presentations and written skills
• Strong financial acumen, business judgement and comfortable with detailed financial analyses.

 

COMPENSATION And BENEFITS

 

The candidate must have strong desire to work in a high growth, service driven, pay-for-performance culture.

 

This is an executive position with a performance-based compensation plan. Benefits include health, dental, and term life insurance and

 

401(k) retirement plan.

 

For further information, please contact: Paula Allen at [email protected]

 

For more information, please visit:

 

www.fsresidential.com