Vice President / Process Optimization (PTX2025)

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Position Summary

Reporting to the EVP, Shared Services, the Vice President of Process Optimization is accountable for driving quality, efficiency and automation throughout the nearly 600 processes executed within Shared Service Operations. They will partner with the leaders of the 12 functional areas within Shared Services to drive operational maturity, business case development and initiative execution focused on ensuring quality while expanding EBITDA through consistently reducing our cost to serve.

Key Responsibilities

• Business Process Inventory and Operational Maturity Score
• KPIs and Capacity Planning
• Low-Cost Location Strategy Ownership and Oversight
• Execute RFPs and RFIs
• Maintain Operational Readiness of Shared Services
• Own Internal RCA process and remediation tracker
• Oversee Dev Ticket priority and completion
• Business Case Development and Management
• Plus other work-related tasks as needed