Vice President Operations

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

 

Job Description

 

Vice President of Operations: Job Description

 

VP Mission Statement

 

The Associa Hawaii Vice President understands that our four pillars are our guiding principles. The VP will be engaged with operations of each island along with the clients and communities. The VP will also be engaged with the team of each island and provide operational oversight and individual support. The VP will be a solid and unwavering champion and advocate for their team members and for Associa.

 

The VP position is a key executive position within Associa Hawaii, and the successful

 

candidate shall be expected to be a Community Association Professional who is a self-starter, a motivator, highly professional, organized, and detailed oriented.

 

VP Job Expectations and Deliverables

 

The following items should be provided on a scheduled and consistent basis. The VP is

 

responsible for ensuring that their own deliverable items, as well as their team deliverable

 

items are delivered timely. The use of consistent and standardized forms and reporting

 

throughout the team is critical. Associa Hawaii provides these standards.

 

• Team meetings. VP will hold regular team meetings with NI and Oahu team to discuss performance, provide feedback, create an open and honest environment for feedback, and provide educational and training opportunities.
• Board meeting attendance. VP will be expected to attend Board meetings on a

 

regular basis.

 

• Follow-up and spot communication with Board Presidents and key Board members.

 

Regular “Touch Base” calls help backup the NI, Oahu Directors, and CAM’s and ensure

 

our standards are being met. Boards want to be valued and the VP will provide key

 

support in this area to strengthen Board-Associa relationships.

 

• VP will ensure the NI and Oahu Directors are providing their teams with key-component monthly deliverables as described in the Community Director Job Description.
• Disciplinary process and escalation. The VP will be responsible for direct oversight of the NI and Oahu Directors (and CAMs where required) and reporting back to the Branch President if any disciplinary concerns arise. Any disciplinary warnings shall be discussed with the Branch President and HR Director before action is taken. All disciplinary action must be documented in writing and saved in employee file.
• Vacation and back-filling. Where necessary, VP will assist in coverage of Director and CAM vacations and any open positions created by growth or vacancies.
• Business Development. VP will partner with the sales & marketing, and integrated services to find and develop business opportunities
• Individual Island Pillar Performance. The VP shall review NI and Oahu pillar performance on a monthly basis with the Branch President to ensure annual targets in morale, retention, growth and profitability are being met.
• NI Travel. You will be expected to travel between the islands on a regular basis, with at least one trip expected per month.
• Understanding of local statutes and regulations. The VP and the Performance Planning & Review (PPR) Process

 

VP is to ensure that Direct Reports and other team members are supported in their own

 

individual growth and development. This is the best way to maintain employee morale and

 

ensure we retain our team members and keep them engaged. To support this development,

 

the VP will be responsible for working with each team member one-on-one to develop

 

individual goals and provide ongoing support using the Associa PPR process. It is critical to the

 

VP’s success, and that of their team members, that this process is viewed as collaborative and developmental, and not as a “form-filling exercise”. VP will receive high levels of ongoing

 

support and training from the executive team throughout the PPR process.

 

Through regular meetings the VP should use the PPR process to help their Direct Reports

 

develop skills as outlined in the Associa Hawaii PPR Core Value Goal Guidance:

 

• Unrivaled Retention
• Obsessive Service
• Innovative Solutions
• Dynamic Growth
• Bold Performance

 

How will the Community VP be supported at Associa Hawaii?

 

Because the VP will be relied upon to support his/her team, it is equally important that the

 

VP receives the support they need. As a VP you will have direct one-on-one support from the Executive Team and receive regular coaching and mentoring sessions to improve and develop your leadership skills. You will also receive the tools and training necessary to develop and grow within Associa and in the industry as a Community Association Professional.

 

Requirements

 

Core VP Knowledge and Skill requirements

 

The Associa Hawaii VP will have the following knowledge and skills.

 

• A deep understanding of the Associa Pillars and Values and a role-model level execution of these values daily in the workplace.
• A detailed understanding of Associa Hawaii systems including C3, Citrix, Branch Access, Strongroom, AppFolio and any other pertinent or office-specific systems.
• An understanding of the professional relationship structures between Associa Hawaii,

 

our clients (Board Members), our customers, our internal departments, and our team

 

members. Relationship building is a fundamental skill requirement of the VP position.

 

• A detailed and thorough understanding of the financial reporting tools we are providing to our clients, and the ability to clearly explain any variances or answer any client or employee questions.
• A comprehensive knowledge of the Associa Hawaii reporting and tracking tools and forms.
• A broad and detailed knowledge of all Associa Integrated Services, and how they can be useful to our clients and team members.
• An understanding of our corporate reporting software (Power BI etc.)
• Minimum professional rating of AMS.
• Bachelor’s Degree Preferred.
• This position is based on Oahu and reports to the Honolulu Office.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.