Vice President of Management - HOA Services (DTX2024-6647)

We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage / Vision Communities Management Texas is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Vision Communities Management Texas mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Vision Communities Management Texas is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage /Vision Communities Management Texas , we are always getting better.
  
  

Responsibilities

Vice President of Management

Provides management, leadership and training to a team of Management Associates while ensuring the values and culture of VCM, Inc. are demonstrated at all times. Responsibilities will include working with directors and company leadership to ensure outstanding service to clients, consistent delivery of the brand standard both internally and externally, and creating a culture of excellence and mutual respect and a place where associates want to call home and establish a career. The successful candidate must believe in active management with a commitment to exceptional customer service and quality control, have previous supervisory experience managing multiple direct reports, and have the ability to discern and balance the needs of the organization, staff and clients while ensuring profitability and continued growth.

Position Responsibilities

• At all times, demonstrate and promote the mission, values and culture of VCM, Inc.
• Provide exceptional customer service by attending to calls and messages within 24-48 hours
• Manage team escalations with a goal of having the interaction leave a satisfied customer
• Promote Staff Retention with a goal of retaining 90%+ of our team members through encouraging a positive culture, organization of team building activities at least quarterly, consistent team support, advocacy of training and recommendation of growth opportunities when available
• Promote Client Retention with a goal of retaining 90-95%+ of our clients through the consistent delivery of the brand standard deliverables, ensuring staff is developing appropriate partnerships with residents, committees, boards and key decision makers, as well as ensuring we are providing the highest quality in management through proactivity and consistency.
• Perform touch bases with team members to provide support, work through challenges, identify training needs and ensure quality control of brand standard delivery
• Attend select client meetings with staff members to support their development
• Ensure team is meeting scorecard deliverables
• Responsible for the timely hiring and selection process of team members and promotions as applicable
• Provide expert knowledge to team members and clients about association governing documents and legislation
• Work closely with all departments by being the main liaison for execution of special projects assigned by the Executive Team (Pool Season checklists, annual meeting checklists, budget process, holiday décor, etc.)
• Attend board and/or annual meetings only as needed in the cases of escalated issues, concerns, or in the absence of a Team Member
• Perform routine performance evaluations of direct reports
• 90 day and annual reviews
• Meeting attendance or review (recorded meetings) for feedback and identifying training needs
• Encourage Inter Department Sales by always looking for ways to introduce and utilize the SL and Perception Teams
• Control Expenses/Spillage by reviewing mileage and encouraging thoughtful drives, etc.
• Work directly with Executive Team to identify team morale issues, productivity issues, training issues, process issues, etc.
• Lead Solutions for Management Team on Focal Point (WL properties) working directly with Client Solutions
• Be the funnel for the Executive Team for the Dallas Management Team – Disseminate Executive Information down in a positive and concise way; bring information up similarly
• Any other duties as deemed necessary
  
  

Qualifications

Qualifications:

• A college degree or any combination of industry related education, training and experience that demonstrates the ability to perform the duties of the job.
• A minimum of three (3) years of Community Association experience required.
• Must be a Certified Community Association Manager with CAI and/or AACM.
• Strong verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to perform calculations needed in budgeting and analysis.
• Understanding of accounting and budget processes
• Proficiency in Microsoft Office applications, including Windows, Word, and Excel.
• Ability to interact in a considerate and polite manner with owners, vendors, contractors and co-workers.
• Ability to demonstrate sound judgment and excellent problem-solving skills.
• Ability to elicit cooperation from a wide variety of sources, including upper management, contractors, subordinates and other departments.
• Ability to lead by example.
• Ability to effectively prioritize and execute tasks.
• Ability to work both independently and collaboratively, and to work effectively under pressure.
  
  

Pay and Benefits:

$95,000 to $110,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays