Vice President of management

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Vice President of Management serves as a performance-driven leader and mentor to their direct reports, as well as team members throughout the branch and is responsible for development and implementation of the strategic vision and planning of a branch. This role functions as an operations liaison, a client and industry ambassador for Associa and serves to drive positive relationships for all clients.

This position reports directly to the Branch President and requires a balance of customer service, communication, business analysis and emotional intelligence skills. He or she must be highly experienced in community management, self-initiating and possess the skill to diffuse conflict, deploy resources and find solutions that result in loyalty, long-term relationships and growth for the branch.

Responsibilities:

• Collect objective and subjective client feedback with systematic method
• Work with leadership team to respond to client feedback, actions and follow-up
• Identifies/coordinates/actions Operational Functions, Business Metrics and Conducts Analysis
• Client Outreach and Networking
• Contracts / Renewals
  
  

Success Measurements Year One

• 50% reduction in lost client’s YoY
• Positive Survey Results
• Improvement in CCTR scores to maximum of 25%-30% of clients on 1 and 2 rating
• Reduction in number of clients on SRPs to maximum of 25%
• Responsibilities:
• Collect objective and subjective client feedback with systematic method
• Work with leadership team to respond to client feedback, actions and follow-up
• Identifies/coordinates/actions Operational Functions, Business Metrics and Conducts Analysis
• Client Outreach and Networking
• Contracts / Renewals

Success Measurements Year One

• 50% reduction in lost client’s YoY
• Positive Survey Results
• Improvement in CCTR scores to maximum of 25%-30% of clients on 1 and 2 rating
• Reduction in number of clients on SRPs to maximum of 25%

Requirements

Required Experience/Skills:

• 5+ years of experience in client-facing role
• Ability to influence others to stated outcomes
• Strong empathy for clients AND passion for business success
• Analytical and process-oriented mindset
• Excellent communication and presentation skills
• Demonstrate ability and desire to work and excel in fast-paced environment
• Well-organized, with a high attention to detail and ability to prioritize
  
  

Benefits Summary:

• World-Class Training
• Short Term Incentive Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
  
  

Compensation:

• $95,000-$105,000; direct experience highly considered.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.