Vice President of Customer Experience

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Vice President of Customer Experience (Branch) is responsible for development and implementation of the strategic vision and planning of a branch including but not limited to team member and client experience / retention. The Vice President assists with the day to day leadership and management and presenting the appropriate image to the public, and assisting with the management of short- and long-range goals of the branch. Vice President over sees a variety and sizes of branches with different structures, and, thus, the specific duties and responsibilities will vary. Vice Presidents assist directly with the supervision of the branch level management. A vice President assists with the budget, fiscal management, and financial health of the branch.

Responsibilities:

• Provide leadership and oversight in general operations of the branch.
• Monitor performance of overarching foals and initiatives for the branch.
• Establish positive relationships with stakeholders and other vendors at the branch level.
• Assist with management of strategic planning, business development, and fiscal operations at the branch level.
• Other duties as assigned with focus on Customer/Team Member Experience and Retention.
  
  

Requirements

Requirements:

• Knowledge of GAAP and proficient level. (Best accounting practices within HOA/COA)
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
  
  

Education and Experience:

• Bachelor's Degree Required
• Master of Business Administration Degree Preferred
• 10+ years of directly related or closely related experience
• 7-10 years of Management and/or Supervisory experience
• 7-10 years of Community Association experience
  
  
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.