Vice President of Client Services

Vice President of Client Services - HOAMCO (Prescott, AZ)

Function & Role: Reports to: Chief Operating Officer

FLSA Status: Exempt

Under general supervision of the Chief Operating Officer, the Vice President of Client Services is responsible for the service oversight provided to HOAMCO clientele in accordance with established company policies and procedures. This position will provide direct oversight and support to community management personnel, ensuring that service levels are maintained and enhanced to HOAMCO clientele, and oversee the day-to-day operations related to management services. The VP of Client Services will actively support HOAMCO values and visions, while demonstrating a style of leadership that allows management staff and clientele needs to be met with a high level of satisfaction.

Supervisory Responsibilities

Community Association Managers, Compliance Coordinators, Architectural Review staff, and Office Administrative Staff. Supervisory Responsibilities: HOAMCO team members are passionate and work independently, yet understand the value of teamwork. As a company, HOAMCO builds open and honest relationships through communication, and delivers exceptional customer service to each person we come in contact with.

Qualifications

• Associates Degree or other equivalent experience.
• CMCA certified or higher management designation.
• Minimum 4 years experience as a Community Association Manager or other management experience.
  
  

Responsibilities

• Supervise management staff, to include, but not limited to, performance management, response to operational/policy/procedure questions, quality control, general support, PTO approvals, recruitment.
• Conduct staff meetings, as needed.
• Ensure service levels through quality control measures, such as attendance at board meetings/annual meetings, making consistent contact with clientele, reviewing management reports, etc. Elevate service issues as needed.
• Assist in new account start-up.
• Conduct new manager training and support.
• Assign emergency contact responsibilities and ensure emergency vendors are up to date, if needed.
• Acquire and maintain full working knowledge of applicable State and Federal Regulation pertaining to common interest communities and of governing documents.
• Attend all appropriate HOAMCO training classes, meetings and seminars as requested.
• Conduct Community Manager duties as needed.
• Make recommendations for more efficient operations.
• Assign managers to communities.
• Conduct new Board Member training. All HOAMCO Employees Possess:
• Ability to consistently project a positive image of the Company.
  
  

This is a Hybrid position. We are offering Benefits including Medical, Dental, Vision, 401K, Holidays, Vacation and more!

All HOAMCO Employees Possess

• Ability to consistently project a positive image of the Company.
• Ability to prioritize tasks in a fast-paced environment, while handling interruptions as part of the routine.
• Strong team player, willing to help out and assist others when needed.
• Highly effective interpersonal skills and the ability to work well with others.
• Strong sense of and high standard for customer service.
• An enthusiastic, professional, and positive demeanor.
• Integrity and credibility. Job duties may be modified if necessary.