Vice President of Client Relations

Job Description

Job Title: Vice President – Client Relations - Spectrum Association Management

Location: San Antonio, TX

Position Summary

As the Vice President of Client Relations at Spectrum, you will exude the customer service values we ask our teams to demonstrate every day; a strategic leader with integrity, a collaborative nature, and desire to help others be successful by polishing their strengths; a learning addict and has years of experience with leadership, sales and growth, process, procedures, team building, and service product delivery.

The role is responsible for several business divisions in Texas and Arizona with our many customers. In this role the candidate will lead our efforts towards these customers from the moment of partnering to the ongoing positive and precise delivery of our service product. Frequent interaction with customers is a key part of the role.

The VP of Spectrum will possess strong relationship building and work ethic, proven problem-solving skills, resource planning skills, proactive personality, ability to think quickly and recognize problems while quickly creating solutions, and ability to motivate and develop employees. We are looking for visible leadership, accountability, and someone with a successful record of accomplishment in process transformation. This position will lead from the front line and achieve results side-by-side with managers and employees.

Our culture is extremely important to us, and we recruit diligent talent who care about becoming experts, hold themselves accountable and deliver quality results every day for our customers, our colleagues, and our company. Our company is not your typical corporate environment. We are fanatical supporters of each other, and everyone here is a student and a teacher. Our leaders know their people, their passions and help them get there. We offer ongoing training and mentoring to all colleagues.

Job Responsibilities

• Lead and motivate our team according to our culture and values.
• Deliver a consistent service product to our many amazing customers.
• Take overall responsibility for customer satisfaction.
• Implement uniform best practices while maintaining compliance.
• Systematically cultivates and maintains collaborative relationships with employees and managers of the organization to achieve mutual goals.
• Maintain and foster an elevated level of teamwork, hire and mentor best in class.
• Grow our business.
  
  

Extensive experience leading larger teams of 75 people, or more, is required. Experience in our specific industry is not required. We have a tailor-made learning system, with both solo and social learning elements.

Job requirements

Experience in our industry is NOT required. We have a tailor-made learning system, with both solo and social learning elements. You will be a student, with a mentor. for the first 6 months of your employment with us; later in your employment, you will be expected to pay it forward as a teacher and mentor. Our culture is extremely important to us, and we recruit diligent talent who care about becoming experts, hold themselves accountable, and deliver quality results every day for our customers, our colleagues, and our company.

Position Requirements

• Bachelor’s Degree.
• Ten plus years in senior leadership.
• Extensive experience with financial operations, sales, customer interaction and process improvement is required.
• Experience leading multiple departments/divisions.
• Advanced Excel, Word, and database skills.
• A positive attitude and the ability to develop the same in the employees.
• Proven dedication to delivering consistent excellent customer service experience.
• Master of process improvement transformation
• Strong leadership to drive empowered, accountable culture, and lead others through change.
• Strong customer service skills to assure success of internal and external customers.
• Self-motivated individual to set and maintain his or her own pace and that of the team.
• Adaptable in fast paced environment where multitasking, attention to detail, and great planning skills are essential.
• Able to overcome obstacles to cooperation and to foster harmonious relations.
• Must be resourceful and forward thinking.
• Possess excellent problem-solving skills.
• An ability to receive direction and provide direction to others.
• Excellent communicator and strategic thinker, while being able to dive into day-to-day processes for continued growth and improvement.
• Ability to apply technology to solve problems and improve processes.
• Ability to plan and execute multiple complex projects simultaneously and within deadlines.
• Clear communicator who is passionate about coaching and developing staff
• Excellent written skills
• Sense of urgency
• Some monthly travel is part of the role
  
  

Who is SPECTRUM Association Management?

Spectrum Association Management is a forward-thinking HOA Management Company, which has been in business over twenty years and part of an exciting international group of companies. Spectrum has won Best Places to Work awards because we care about helping achieve important things in life inside and outside of work. Our employees share our vision, values, and commitment to providing a superior customer service experience as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

More details about Spectrum are available at

Spectrum Association Management Highlighted Benefits

• Recognized as Best Places to Work 16 years in a row!
• Fastest Growing Company - Fast Track 50.
• San Antonio-based
• 22 years in business.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Forty paid hours per year for community service activities.
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic with virtual appointments.
• Annual Base Salary rage is $150,000.
  
  

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you better if we see a solid match for the position. This would include a screening interview, department interview, panel interview, employment verification and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

Spectrum Association Management is an Equal Opportunity Employer