Vice President, Community Operations-Scottsdale

Our Vice President of Community Operations (VPCO) provide community management operational expertise and oversight to ensure the delivery of CCMC's contractual obligations and service promise.

We’re CCMC, a community management company specializing in large-scale communities. Our vision of revolutionizing the industry by inspiring a resident-centric focus is brought to life by our core values of Integrity, Respect, Service, and Community.

Our team is growing, and we are seeking an experienced and dynamic Vice President of Community Operations to help lead our team and enhance our communities.

In This Crucial Role, You’ll

Ensure the delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clients
Lead a team of community managers to ensure operational integrity and excellence is achieved
Review routine management deliverables to ensure standards and timelines are met
Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC’s standard operating procedures
Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs
Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is made
Lead appropriate meetings and provide research and reports as required
Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met
Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices
Participate in community meetings and events as needed to ensure high visibility with the client
Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication
Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders
Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community manager
Participate in the community transition process and support existing client RFPs.
Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients
Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Performs other related duties as assigned

These attributes will contribute to your success in this role:

A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact-based decision-making to build consensus
Strong influencing skills and competency in working with and representing stakeholders. Is proactive in developing relationships with all stakeholders to develop appropriate strategies critical to the organization's success
High personal standards of excellence, continuously looking for ways to improve performance
Strong team-building and consensus-building skills to establish team buy-in and accountability
Ability to foster the development of others with a strong eye toward building strength in the organization
Advanced organizational, leadership, and motivational skills; sound business acumen
Strong understanding of financial processes, budgeting, and financial statements
Sound knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy

What We’re Looking For

Five years of experience as a community manager
Three years of experience in large-scale community management
Experience in a similar leadership/executive role (highly preferred)
Bachelor's degree or equivalent industry experience
Master's degree in business or related field (highly preferred)
Appropriate state license and industry designations
CAI PCAM designation (highly preferred)
CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)
Effective communication skills
Sound understanding of financial processes, budgeting, and financial statements
Exceptional computer literacy
The ability to travel is required

What We Offer

Comprehensive benefits package including medical, dental, vision, and life insurance
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid vacation, holiday, and volunteer time
Company-paid Short-term Disability
Optional Long-term Disability
Employee assistance program
Optional Pet Insurance
Professional education assistance
Perhaps most importantly, a service-oriented team who is dedicated to your success