Vice President, Community Operations-Austin/San Antonio

Our Vice President of Community Operations (VPCO) provide community management operational expertise and oversight to ensure the delivery of CCMC's contractual obligations and service promise.

We’re CCMC, a community management company specializing in large-scale communities. Our vision of revolutionizing the industry by inspiring a resident-centric focus is brought to life by our core values of Integrity, Respect, Service, and Community.

Our team is growing, and we are seeking an experienced and dynamic Vice President of Community Operations to help lead our team and enhance our communities.

In this crucial role, you’ll:

 Ensure the delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clients 
 Lead a team of community managers to ensure operational integrity and excellence is achieved 
 Review routine management deliverables to ensure standards and timelines are met 
 Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC’s standard operating procedures 
 Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs 
 Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is made 
 Lead appropriate meetings and provide research and reports as required 
 Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met 
 Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices 
 Participate in community meetings and events as needed to ensure high visibility with the client 
 Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication 
 Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders 
 Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community manager 
 Participate in the community transition process and support existing client RFPs. 
 Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients 
 Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations 
 Performs other related duties as assigned 

These attributes will contribute to your success in this role:

 A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact-based decision-making to build consensus 
 Strong influencing skills and competency in working with and representing stakeholders. Is proactive in developing relationships with all stakeholders to develop appropriate strategies critical to the organization's success 
 High personal standards of excellence, continuously looking for ways to improve performance 
 Strong team-building and consensus-building skills to establish team buy-in and accountability 
 Ability to foster the development of others with a strong eye toward building strength in the organization 
 Advanced organizational, leadership, and motivational skills; sound business acumen 
 Strong understanding of financial processes, budgeting, and financial statements 
 Sound knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy 

What we’re looking for:

 Five years of experience as a community manager 
 Three years of experience in large-scale community management 
 Experience in a similar leadership/executive role (highly preferred) 
 Bachelor's degree or equivalent industry experience 
 Master's degree in business or related field (highly preferred) 
 Appropriate state license and industry designations 
 CAI PCAM designation (highly preferred) 
 CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states) 
 Effective communication skills 
 Sound understanding of financial processes, budgeting, and financial statements 
 Exceptional computer literacy 
 The ability to travel is required 

What we offer:

 Comprehensive benefits package including medical, dental, vision, and life insurance 
 Wellness program 
 Flexible Spending Accounts 
 Company-matching 401k contributions 
 Paid vacation, holiday, and volunteer time 
 Company-paid Short-term Disability 
 Optional Long-term Disability 
 Employee assistance program 
 Optional Pet Insurance 
 Professional education assistance 
 Perhaps most importantly, a service-oriented team who is dedicated to your success