Transition Manager (MAZ2023-5626)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview

RealManage is a national Inc. 5000 firm with clients and operations in 24 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

• Planning, executing, monitoring and closing new client integration projects within targeted timeframes
• Communicating process, procedures and status with internal staff and client representatives while providing recommendations as needed
• Develops, coordinates, and attends board transition, intake, and training meetings creating a layering approach to maintaining positive relationships with board members, and ensuring client retention
• Reviews incoming information during transition to ensure accuracy and addresses any concerns as appropriate
• Aids CAMS and Directors in trouble-shooting specific problems related to transitioning in new accounts
• Develops and leads with participatory involvement portfolio CAM team meetings, transition and training meetings, and all team meetings
• Acquires and maintains current knowledge of state and regulatory agency statutes as it relates to Association documents, polices, and procedures
• Possesses a thorough understanding of plats, ownership, and property rights.
• Develops and provides oversight and training opportunities to new and existing managers and Boards
• Attend monthly Director, management, and leadership meetings as appropriate.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct
• Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein
• Plus other work related tasks as needed

Qualifications

• Associates degree required - Bachelors preferred
• Association management experience and CMCA designation are required, AMS and PCAM preferred.
• Account management, project management or new client onboarding/acquisition experience (preferred)
• Advanced skills in MS Excel and Adobe Acrobat preferred
• Ability to quickly learn / adapt to new software
• Excellent customer service skills with written and verbal communication
• Strong organizational & multi-tasking skills
• Ability to work both independently and in a collaborative team-oriented environment
• Ability to adapt to shifting priorities, demands, and timelines through analysis and problem-solving

Pay and Benefits $85,000.00

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays