About the job
Description
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities, and master-planned community associations.
We have an excellent opportunity for an experienced and dynamic Training Manager/HR Business Partner to join our amazing environment with an opportunity for growth and development. Please continue reading below!
Summary
This is a dual role for an experienced HR professional who has excellent training and development skills along with employee relations, performance management, and legal compliance expertise.
Manages company-wide training and development function in identifying, designing, developing maintaining, conducting, and measuring effective learning programs. This includes relevant interactive instruction through training materials, job aides, videos, and presentations delivering soft skills, competency based, leadership, and Human Resources related training to team members and supervisors.
Also serves as a tactical and strategic business partner in providing comprehensive HR support and guidance to assigned business groups including but not limited to employee relations, performance management, investigations, and legal compliance. Builds and maintains relationships with the assigned business leaders and their respective departments to support the successful achievement of departmental as well as companywide goals.
Why Join Keystone?
Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.
We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.
What We Offer
Essential Job Duties and Responsibilities:
Training and Development
The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.
Salary Description
$90,000 - $105,000 Annually
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities, and master-planned community associations.
We have an excellent opportunity for an experienced and dynamic Training Manager/HR Business Partner to join our amazing environment with an opportunity for growth and development. Please continue reading below!
Summary
This is a dual role for an experienced HR professional who has excellent training and development skills along with employee relations, performance management, and legal compliance expertise.
Manages company-wide training and development function in identifying, designing, developing maintaining, conducting, and measuring effective learning programs. This includes relevant interactive instruction through training materials, job aides, videos, and presentations delivering soft skills, competency based, leadership, and Human Resources related training to team members and supervisors.
Also serves as a tactical and strategic business partner in providing comprehensive HR support and guidance to assigned business groups including but not limited to employee relations, performance management, investigations, and legal compliance. Builds and maintains relationships with the assigned business leaders and their respective departments to support the successful achievement of departmental as well as companywide goals.
Why Join Keystone?
Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.
We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.
What We Offer
- Competitive Salary
- Hybrid Work Schedule
- Work-Life Balance
- Opportunities for Career Growth
- Collaborative environment
- Training and mentorship from successful leaders in the HOA industry
- Cell Phone Stipend
- Mileage Reimbursement
- Medical (HMO and PPO), Dental, and Vision
- Flexible Spending Account
- Pet Insurance
- Pre-Paid Legal
- Employer Paid Basic Life/AD & D Insurance
- Voluntary Life and Short-Term Disability Insurance
- Free Employee Assistance Program
- 401(k) Retirement plan with Company Match
- Financial and Health/Wellness Education
- Bereavement and Mandated Leave of Absence Applicable
- PTO
- Birthday Time Off
- 11 Paid Holidays (Half Days/Early office closure before certain major holidays)
Essential Job Duties and Responsibilities:
Training and Development
- Develops, executes, and measures the overall training and development strategy across the organization; ensures alignment with the company’s strategic goals.
- Conducts training and development needs analysis and designs, develops, and delivers effective solutions and interventions.
- Creates and presents business cases to the executive leadership team to support proposed strategies/interventions.
- Collaborates and works proactively with business partners and key stakeholders to assess training and development needs and objectives, analyze skills gaps, and recommend effective interventions.
- Drives change management throughout the organization.
- Develops, deploys, and maintains a Leadership Development program aimed at creating and developing strong leadership capacity within the organization. Defines organizational needs, assesses current capacities, and ensures a solution aimed at addressing future leadership needs.
- Creates and utilizes various training delivery methods such as e-learning, video/teleconferencing, interactive workshops, live training, blended learning, and other such tools.
- Leverages resources across the organization to achieve designated goals.
- Utilizes analytics and other tools to measure the effectiveness of training and development initiatives and programs and makes adjustments accordingly.
- Oversees the Learning Management System and ensures it is configured appropriately for maximum impact within the organization.
- Ensures all training documentation and records are accurately completed and maintained.
- Participates in the budget planning process for training and development and adheres to the budget.
- Keeps up with learning and development and industry trends.
- Provides expertise and guidance to supervisors and team members on human resource policy/issues, including but not limited to employee relations, performance management, leave of absence, and legal compliance.
- Guides supervisors through progressive discipline and reviews documentation for accuracy and consistency of supportive documentation to eliminate/minimize potential liability. Determines appropriate action and anticipates potential issues by monitoring complaints and employee performance.
- Ensures compliance with all applicable federal, state, and local employment and labor laws in performing all aspects of the position.
- Practices and adheres to Keystone’s Core Values, Mission, and Vision.
- Any additional job duties as required by the supervisor.
- Proven servant leadership experience and ability to effectively interface and collaborate with all levels internally and externally in the company.
- Must be able to work in a team environment, including inter-departmental teams, assigned client group(s), and key contacts on projects and initiatives.
- Proven success in leading change.
- Self-starting personality with the ability to manage and handle multiple projects simultaneously.
- Experience with managing LMS required.
- Advanced proficiency in Microsoft Office applications: Outlook, Word, PowerPoint, Excel, and Adobe Acrobat.
- Experience in utilizing HRIS.
- Advanced proficiency in Zoom, Teams, and other virtual meeting platforms.
- Ability to create training materials including but not limited to written documents, presentations, skill briefs, videos, eCourses, etc.
- Advanced knowledge and understanding of all applicable federal, state, and local employment and labor laws and compliance implications.
- Must have excellent employee relations and conflict resolution skills to work with team members and supervisors to resolve problems effectively.
- Strong judgment and sound decision-making skills.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Experience with and ability to thrive in a fast-paced environment and meet deadlines.
- Must be able to solve problems and remain calm and alert during busy activity periods.
- Ability to focus and maintain attention to the performance of multiple tasks and to work and complete assignments on time despite frequent stressful, critical, or unusual interruptions.
- Excellent written and verbal communication skills, as well as presentation and facilitation skills.
- Excellent interpersonal skills including collaborative, consultative, influencing, coaching, and relationship management skills with the ability to drive the achievement of objectives.
- Continuous improvement mindset.
- Excellent organizational and time management skills.
- Strong analytical and critical thinking skills.
- Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment, and independence with excellent execution.
- Able to act with discretion when handling confidential and sensitive matters.
- Strong professional business presence.
- Ability to prioritize and meet tight deadlines.
- Experience in working in the customer service industry is preferred.
- Multiple site and state experience highly desired.
- Must possess a valid Driver’s License and maintain clean MVR.
- Must have reliable transportation and the ability to travel to company offices and onsite properties as needed.
- Excellent interpersonal skills.
- Strong verbal and written communication.
- Proficient in English.
- Bachelor’s Degree in Human Resources, instructional training, organizational development, industrial psychology, or related field required.
- High School Diploma or GED required.
- PHR or SHRM-CP or SPHR OR SHRM-SCP preferred.
- Minimum of 5 or more years of experience in a Human Resources Business Partner, Training and Development management, or similar role.
The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Typical office environment with low-level noise exposure.
- Ability to sit, stand, and operate business equipment.
- Ability to drive to communities.
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.
Salary Description
$90,000 - $105,000 Annually