Training Manager

Job Details

Description

The Corporate Training Manager is primarily responsible for delivering AAM’s New Manager Training program. In addition to administering training, this role will assess trainee’s progress through testing and in person skill evaluation with the goal that they are meeting the benchmarks outlined in the training program.

Position Responsibilities

• Responsible for the training of all new Community Managers. Training will be conducted in accordance with the approved training manual, primarily focusing on the administrative portions of the Community Managers responsibilities.
• Establish and execute a system of onboarding a new Community Manager
• I n conjunction with the Regional Director/VP, ensure that the trainee has access to AAM systems, computer hardware, and facilitating log ins for applicable systems and tools.
• Coordinate with Regional Director/VP when challenges occur with access to equipment and systems. Seek resolutions and meet with applicable departments to ensure access.
• Provide introductions and an overview of the AAM structure to new Community Managers on their first day of work.
• Provide input and assist in the ongoing evolution and improvement of the training modules.
• Provide written evaluation on the progress of the trainee to the Regional Director/VP.
• Identify and report strengths and weaknesses of the trainees to applicable the Regional Director/VP.
• Ensure that trainees are fulfilling outside assignments affiliated with the training program.
• Assist Regional Director/VP in identifying strengths and personality traits when placing a new Community Manager with a new Client.
• Coordinate and facilitate additional trainings to include but not be limited to landscaping, attorney presentations, insurance, internal departments, etc. Notify Regional Director/VP of these trainings for them to include others as they see fit.
• Coordinate with Regional Director/VP to re-train in areas that may be lacking.
• Assist Regional Director/VP’s in onsite and out of state offices in the use and implementation of the AAM Training Program and tools.
• Create and/or update training resource materials as needed.
• Perform other related duties as directed.

Knowledge, Skills And Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Ability to deliver captivating virtual training to a remote audience utilizing video conferencing software.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Utilizing a computer in an office setting, utilizing personal vehicle for travel involved and able to walk or move around properties and necessary.
• Automobile travel around the Phoenix Metropolitan area.
• Ability to travel within the continental US as needed for onsite training.