Training Manager

$65000 - $75000 / year

The Training Manager serves as the primary training resource for the Texas region and markets and is responsible for the delivery of company training and development programs via various methods including, but not limited to classroom-based, e-learning platforms, webinars, virtual, and in office/onsite support.

The position reports to the regional director of training and development with support and collaboration of responsibilities from national, regional and market operations, human resources, executive leadership, and training teams.

The role will ensure alignment with strategic business objectives and maintain high quality standards in instructional design and development for all methods of program delivery and encompassing all segments of FirstService Residential including associates and clients. Content includes, but is not limited to Community Association Manager (CAM) onboarding, ongoing CAM development, new leader orientation, behavior-based interviewing, performance management, career development, leadership development, customer service, etc.

This position is an active supporter of FirstService Residential philosophies and culture to staff, clients, and community that advances the FirstService Residential brand in terms of image, reputation, differentiation, and professionalism.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification and include but are not limited to:

• Create engaging learning activities and compelling course content by applying tested instructional design theories, practice, and methods.
• Incorporate multiple media elements into learning programs including audio, video, animation, simulation, interactive job aids, and other learning support resources.
• Recommend the best media based on learning objectives and business needs.
• Coordinate and execute complex training plans and programs for his/her assigned area(s) of responsibility to meet departmental training objectives within an agile project environment.
• Develop and conduct training needs assessments and determine training requirements for new program development through the application of a wide range of learning assessment tools.
• Conduct training to support the onboarding of new associates and ongoing development of existing Associates.
• Provide direct coaching to associates related to performance improvement and job training.
• Proactively collaborate and communicate with appropriate internal/external stakeholders to address more complex training gaps to optimize organizational performance.
• Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.
• Generate and maintain accurate training records and reports.
• Maintains awareness of current best practices and trends in the area of training and organizational development through continuous education.
• Works closely with the business and HR to provide a seamless onboarding experience for all associates from an operational training and industry knowledge perspective
• Facilitates operational training with other internal experts/vendors as required
• Designs and facilitates ad hoc training (with director/vp approval) to support ongoing business needs
• Creation of all training materials in brand, including but not limited to job aides, power points, facilitator guides, participant guides, activities, etc.
• Demonstrates exceptional project management skills: creates project plans, manages project implementation, creates teams, provides thought leadership, and engages with stakeholders to gather and share data, mobilizes teams to adopt the new approaches
• Manages stakeholder relationships and learning solutions/programs within budget, timeliness and hitting key performance indicators
• Develops operational curriculum as needed based on market/regional needs, new industry trends, legal updates, tools, processes and technologies as well as input from company leaders
• Communicate and coordinate class schedules for all sessions, including vendor partners for advanced classes as needed
• Presents training materials proficiently and effectively
• Fosters excellent relationships with regional leaders to provide training opportunities for FirstService Residential associates
• Oversees the department’s communications, which may include but is not limited to collateral material and training tools
• Develops and implements measurement tools to demonstrate effectiveness of training programs.
• Other duties as assigned

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards and Company Values
• Culture and Brand Ambassador
• Conduct business at all times with the highest standards of personal, professional and ethical conduct
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned

Supervisory Responsibility

• None

Education & Experience

• Bachelor's degree in Business, Organizational Behavior, Organizational Development, HR, or related field and minimum of 3 – 5 years’ experience; or combination of education and/or experience.
• Adult Facilitation, Training, Instructional Design, learning certificates and credentials preferred
• 2 – 3 years hands-on community management experience preferred
• Very high proficiency with Microsoft Office Suite (Outlook, MS Excel, PowerPoint, Word) and Office)