Traffic and Safety Manager

Job Title: Traffic & Safety Manager

 

Reports To: General Manager

 

Location: El Dorado Hills, CA

 

Job Responsibilities

Manages the security services and related operations provided to Serrano El Dorado Owners Association including client service, service enhancement, operational effectiveness, updating of post orders, security company and CHP contract supervision. Partners with the General Manager and staff leadership in the development of security policies and procedures addressing community access. Managing the security related contracts and day to day operations of gate cameras, radar signs, CHP, and EDSO S.T.A.R. Additional duties may include insurance claim processing for gate collisions, POST Order updates, and POC for related service and industry vendors. Liaison between security company and the management team of Serrano El Dorado Owners’ Association. Report statistical information on Security calls for service, time patrols, CC&R violations, crime statistics and others as deemed needed. Ensure Service Level Agreement, Performance agreement and Key Performance Indicators are being met or solutions to achieve acceptable levels are being adhered to.

 

Primarily performs exempt duties in a service capacity facilitating the delivery of service according to business expectations. Does not perform Security Officer duties.

 

Essential Duties & Responsibilities

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified, according to business necessity.
• Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, Associate is required to know and follow safe work practices, and to be aware of the association’s policies and procedures related to job safety, including safety rules and regulations. Associate is required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable client policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, Associate is required to request clarification or explanations from supervisors or authorized company representatives
• Interpret applicable policies and procedures based on existing circumstances
• Collaborate with Department team members to accomplish tasks
• Complete regular monthly reports for General Manager and or Board of Directors
• Communicate with internal and external partners to promote effectiveness of existing programs
• Maintain liaison with appropriate vendor personnel on any given shift
• Assist and coordinate regular training with Security vendor
• Carries out specific tasks and duties of a similar nature and scope as required for the association.
• Quickly identify potential negative situations and implement effective countermeasures
• Create appropriate security reports
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures.

Supervisory Responsibility

• N/A

Education & Experience

 

Associate degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

 

Knowledge, training, and/or experience in safety, fire protection, emergency preparedness procedures and planning, Security and Safety issues and standards is preferred.

 

Knowledge, Skills & Proficiencies

• Prefer two years of Security Management and/or Law Enforcement experience. If Law Enforcement Experience, must have at least six-month experience in Security Management as a salaried employee.
• Must have at least five (5) years of experience in the security, or related field; with a minimum of one (1) year at supervisory or managerial level, preferably with home-owner association experience.
• Must have the ability to plan, organize and implement administrative and operational programs and procedures.
• Must have knowledge and experience in writing policies and procedures as they relate to security and or traffic related operations, data analysis and reporting.
• Must be computer literate.

 

MINIMUM HIRING STANDARDS

• Must be at least 18 years of age
• Must have a reliable means of communication
• Must have a reliable means of transportation
• Must have the legal right to work in the United States
• Must have the ability to speak, read, and write English
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process.

 

LICENSURE or CERTIFICATION

• Must have valid Government issued Driver’s License or valid state issued I.D.

LANGUAGE SKILLS

• Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to understand crime, incident and investigative reports. Ability to communicate effectively with client, guests, vendors, officers, and visitors.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements.
• Knowledge of or ability to learn security operations and procedures.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team leader.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence.
• Good organizational skills.
• Ability to provide high quality customer service.
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

 

Tools & Equipment Used

General office equipment

 

Physical Requirements / Working Environment

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, proficient computer usage and operating controls.
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
• Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 75 pounds.
• May be required to use a vehicle for the performance of duties.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.