Tier 3 Application Support Technician

The Company:

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under our professional management services.

FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates’ professional development, setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect. Embark in a fulfilling career in property management with FirstService today.

Job Responsibilities:

As a member of our Tier 3 Application Support team, you will be part of an engaging dynamic team eager to assist our end users. You will help business customers troubleshoot issues on our internal applications as well as communicate with our cross-functioning teams. The ideal candidate would have solid experience using web applications and ticketing systems. You must have a good attitude and want to help our customers.

Essential Duties & Responsibilities:

• Support internal customer base using our internal applications and tools.
• Work within our ticketing systems to both track and report on tickets and their statuses.
• Work within our ticketing system to respond to user requests and updates on tasks.
• Work with development team to troubleshoot and solve user issues as per tickets submitted.
• Provide team leaders with activity reports as well as timelines of tasks.
• Participate in training and activity meetings.
• Lead weekly meetings with vendors.
• Perform other duties as required.

Supervisory Responsibility:

• No

Education & Experience:

• 1-2 years experience using web applications.
• 1-2 years customer service experience.
• Accounting experience is a plus.
• Troubleshooting experience is a plus.

Knowledge, Skills & Proficiencies:

• Excellent at following up on outstanding issues.
• Proactive attitude to assist in finding potential issues/bugs and assisting dev team.
• Excellent written communications skills for documentation.
• Proficiency with Windows operating systems.
• Ability to work independently or as part of a team.

Travel:

N/A

Compensation:

We offer competitive compensation packages including medical, dental, vision, 401k match, paid time off and more.

$50,000 - $55,000 / year