Team Lead, Public Records

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

The Public Records team takes a lead role in data accuracy for criminal and civil court data displayed on AppFolio screening reports. Ideal candidates are curious, solution-driven, and possess a passion for detail, criminal justice and serving applicants who are looking for a new home.

We love where we work, and you can, too.

What You'll Do

• Manage & mentor Public Records Analysts on the team to identify growth areas, set clear performance expectations, remove barriers to success, and support the development of new skills and expertise.
• Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio's screening business.
• Own escalated or high-risk cases with consumers and property managers through to resolution.
• Maintains productive internal working relationships within Screening Operations to broaden the knowledge base and ensure smooth dispute processes.
• Participate as a critical stakeholder in drafting new or existing policies & procedures and implement them with the team.
• Uncover actionable insights that improve the quality and efficiency of Public Records team operations, simplify procedures, and improve processes & procedures.
• Ensure the confidentiality and privacy of personally identifiable information.
• Oversee the training and onboarding of new team members.
• Manage daily PRA workflow to achieve annual and quarterly key results from OKRs. Execute and recommend controls and reviews to ensure the achievement of OKRs.
• Responsible for timely execution of audits, PRA adherence to policies & procedures, report creation, and documentation.
• Drive team engagement to motivate, inspire and connect all Public Records team members.
  
  

What We're Looking For

• Team Leader - Demonstrates the ability to lead a team of people. Promotes a spirit of collaboration with others, gains the group's trust and support, and aids managers with team questions, case delegation, and queue management.
• Communication - Displays exceptional communication skills and can clearly articulate feedback, ideas, and AppFolio initiatives to direct reports, peers, and other AppFolio leaders. Maintain this standard in all forms of verbal and written communication.
• Accountability/Ownership - Assumes responsibility for accomplishing work objectives, delivering results, and setting high-performance standards for yourself and others.
• Time Management - Ability to work flexibly in a fast-paced environment and manage multiple simultaneous projects with minimal supervision.
• Levelheaded - Maintains steady performance when under stress and pressure. Brings a calm presence to emotionally charged situations.
• Adaptable - Easily adjust quickly to changing priorities and conditions in a highly regulated environment.
  
  

Must-Haves

• 1+ years related professional experience in public records, court research, criminal justice, or similar
• 2+ years of SalesForce-related experience
• Aptitude to learn new software and new processes as needed
• Ability to navigate public record court searches
• BA/BS degree or equivalent work experience required
• Passion for research and an interest in criminal records
  
  

Compensation & Benefits

The base salary wage that we reasonably expect to pay for this role is: $65,000-$97,000

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits
• Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:
• Medical
• 401(k)
• Wellness benefits
  
  

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.