Systems Specialist (DTX2024-6777)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage / Vision Texas is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Vision Texas offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Vision Texas relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Vision Texas, we are always getting better.
  
  

Are you looking to find a work place you can call home? Do you strive to grow in a fast-paced industry with a company dedicated to helping you embrace your profession? Vision Communities Management, VCM, Inc., is a fast-growing community association management firm with a commitment to investing in our associates. With leadership who still believe that a hands-on approach ensures that our communities receive the best expertise and quality in the business. Do you believe in creating a community’s vision through customer service, expertise and accountability? Then come join your vision with ours.

Responsibilities

Provides support to Company by always exemplifying our corporate culture and values. Responsibilities will include working with leadership and all teams to ensure timely and accurate delivery of various data related information, keeping up to date on new software releases, and training employees as needed. Previous Vantaca or property management reporting and database experience a plus. In this role, you will be updating, understanding, auditing, administering, reporting with and training others on various software programs. A successful candidate must have a commitment to exceptional accuracy, internal customer service and quality. High ethical standards as well as a high level of initiative, proactivity and teamwork is desired.

Position Responsibilities

• At all times, demonstrate and promote the mission, values, and culture of VCM, Inc.
• Check and respond to voicemail, email inbox daily
• Administer Vantaca, Enumerate, Envera and other software systems as needed
• Audit incoming data for new communities to ensure accurate, complete records
• Input charge tags; read plats, cross reference, and update properties in Vantaca as needed
• Ensure ongoing accuracy of community manager assignments in multiple places
• Run metrics reports as assigned by leadership
• Communicate with software systems’ training and update-release departments to ensure optimal usage of each program
• Ensure systems work together accurately and efficiently
• Update various Exchange/Outlook distribution lists, maintaining current staffing and any changes in board members
• Use templates to create and update VCM and community websites
• Build and maintain a secure intranet
• Assist with assessment billing process as needed
• Front line troubleshooting of printers, scanners and other basic office hardware
• Work with Transition and Development Coordinator onboarding/offboarding, assisting with imports/exports as needed
• Assess efficiency and accuracy of current and incoming/outgoing data, providing proactive solutions, effective time estimations and risk analysis as needed
• Additional duties and various projects as assigned
  
  

Qualifications

• Associate or Bachelor’s degree in computer science or related field a plus
• Experience with Vantaca, Enumerate/Nabr and/or Exchange a plus
• Advanced ability with Microsoft Excel, proficiency with Microsoft Office Suite
• Research minded, possessing a high level of detail and quality
• Possess a positive outlook with a glass-half-full attitude and ability to comfortably deliver in a fast-paced environment. Ability to work under tight and conflicting deadlines.
• Strong time management and experience project time estimations highly desired
• Ability to communicate with and train employees at all levels of authority and technical competency.
• Possess a high level of confidentiality and outstanding ethical standards
• Personal drive for more efficient, more automated, more accurate ways to improve process
• Ability to collect, analyze and evaluate facts and make appropriate recommendations
• Work harmoniously in an office environment with co-workers and outside agents, being adaptive to changes in work environment and project timelines
  
  

Pay and Benefits:

$55,000 to $60,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays