Support Service Agent (WGFL2023-5002)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage / Evergreen, you are not just an employee, you are family.

Company Overview

RealManage / Evergreen is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Evergreen offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Evergreen mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Evergreen relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Evergreen, we are always getting better.

The purpose of the Support Services Agent is to maintain and update database records utilizing the software systems as outlined below being used by Evergreen Lifestyles Management which supports the current and future needs of the organization.

Duties and Responsibilities

• Takes ownership of the estoppels process whether done manually or through Condocerts.com. This includes the maintenance of the association records as necessary through this portal and any other software systems currently in use. Also involves the answering of estoppel phone calls and the monitoring and answering of emails through [email protected].
• Act as support staff for community association managers and other department managers within the corporate office as may be necessary.
• Assists VP of Support Services and Team Leads with correspondence and administrative work as required.
• May be assigned other duties by Executive Director of Support Services or the leadership team.
• Ensures all safety precautions and procedures are followed while performing duties.
• Performs other duties as directed by supervisor.

Required Skills/Abilities

• Energetic and positive attitude
• Good conflict resolution skills and ability to react professionally to a diverse range of complex problems and potentially frustrating customer issues
• Strong multi-tasking skills
• Detail oriented with problem solving abilities
• Ability to work well with others in a team approach
• Punctual and strong work ethic is a must.
• Computer skills to include an excellent working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook) along with ability to adapt to internal management software programs
• Exhibit excellent communication and organizational skills
• Possess professional phone manner and presence
• Ability to use independent judgment to act responsibly and professionally in all interactions.
• Customer service focus
• Flexibility

Pay and Benefits

$15.00 to $19.00, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays