About the job
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage / Evergreen, you are not just an employee, you are family.
Company Overview:
RealManage / Evergreen is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.
As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Evergreen offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Evergreen mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Evergreen relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Evergreen, we are always getting better.
Responsibilities
The purpose of the Support Services Agent is to maintain and update database records utilizing the software systems as outlined below being used by Evergreen Lifestyles Management which supports the current and future needs of the organization.
Duties and Responsibilities:
- Handle incoming mail/correspondence/incoming calls directly related to delinquent owner accounts.
- Daily interaction with multiple law firms and lien services in connection with mutual clients
- Invoice legal fees and costs
- Update account status for all collection accounts
- Process collections
- Balance collection Ledgers
- Review attorney reports
- Research property ownership
- Communicate with customers regarding payments and account related issues (customers include closing agents, title agents, homeowners/seller/buyers, law firms and lien services)
- Statutory compliant payment plans
Qualifications
Required Skills/Abilities:
- Previous collection experience
- Energetic and positive attitude
- Good conflict resolution skills and ability to react professionally to a diverse range of complex problems and potentially frustrating customer issues
- Strong multi-tasking skills
- Detail oriented with problem solving abilities
- Ability to work well with others in a team approach
- Punctual and strong work ethic is a must.
- Computer skills to include an excellent working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook) along with ability to adapt to internal management software programs
- Exhibit excellent communication and organizational skills
- Possess professional phone manner and presence
- Ability to use independent judgment to act responsibly and professionally in all interactions.
- Customer service focus
- Flexibility
Pay and Benefits:
$18.00 to $21.00 hour based on education and experience
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays