Strategic PMO Director

About the Strategic PMO Director role

This is a unique opportunity to be part of a journey to shape the global residential property management and technology industry. As part of Odevo Strategy & Value Creation team, the Strategic PMO Director will be responsible for planning and executing key strategic initiatives to drive Odevo US value creation. In a decentralized setting you will work closely with the US management teams and Group COO to reach the goals of the US strategy program. The Strategic PMO Director is the one who operationally and strategically holds projects together internally but also together with business stakeholders to ensure excellent results.

Your initial primary focus will be, working alongside customer teams, to deliver the implementation of our own inhouse developed property management software solution to existing and new clients in Odevo subsidiary KWPMC, in order to help clients and own staff to become even better at managing the properties we are responsible for. This is a high visibility client-facing role which requires acting as the focal point for staff and our clients during the implementation of our new software, including when issues arise at any point in time during the implementation life cycle. This person is responsible for ensuring the overall planning, quality and on-time delivery of the implementation and ensuring accuracy from start to finish.

KWPMC is a leading Florida-based property manager and one of the fastest-growing property managers in the U.S. with over 80,000 homes under management and 2,000 employees.

Primary duties and essential functions are:

• Participate to planning and prioritization of the migration of our customer portfolio to roll out our brand new, industry leading, digital property management platform.
• Project Set-up – establish a project approach to each customer migration by working with the internal product team, client teams and clients to organize and run kick off meetings, and create, maintain and manage project plans to deliver the successful roll-out of our software.
• Project Management – Coordinating and delivering on the implementation projects streams. Refer and manage any changes to the scope of work and delivery schedule.
• Establish and sustain an effective governance framework to ensure the appropriate level of oversight and control is in place across all project tasks including a project weekly status call, client project reporting.
• Communication – acts as the principal point of contact for all project matters for the client team / client. The role is primarily autonomous as the Implementation Project Manager/Account Manager should set his or her priorities and manage the project appropriately.
• Regular status reporting to the KWPMC CFO / COO and Group COO, taking ownership for appropriately escalating issues where necessary.
• Work in partnership with finance, customer operations and product teams to ensure shared ownership for successful delivery to the customer.
• Lead client projects through effective engagement and collaboration to ensure a common sense of purpose, an understanding of the key outcomes and how these will be achieved.

As the technology implementation program is completed you will move on to drive other key value creation programs across Odevo US. You will leverage both your business acumen and leadership skills while at the same time delivering tangible business results. This role requires great personal ownership from you and provides an excellent opportunity to make a tangible difference in a fast-growing organization.

Required Skills, Education and Experience

• Minimum 5 years’ experience within customer delivery projects and project management.
• Bachelor’s degree in business, Administration, or a related field.
• Project Management Professional (PMP) Certification is a plus.
• Experience from the property management / real estate / residential services industry will be considered an additional asset.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs.

Location, Position Type and Expected Hours of Work

This is a hybrid full-time exempt position. Our office is located in Doral Corporate Headquarters, in Miami, Florida. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. This schedule may change to accommodate the business needs of the company

Travel

Travel will be required to attend company meetings and trainings, as well as visit with partners throughout the US.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.