Sr. Site Reliability Engineer - AI

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based Software company that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What You’ll Do

You’ll lead the effort to establish SLIs and SLOs for the various services that run AppFolio Property Manager. Along with your team, you’ll ensure each service has a plan to address any shortcomings for exception reporting, capacity planning, monitoring and alerting, backups, run-books, configuration management, DDoS protection, infrastructure as code, and disaster recovery. You’ll collaborate with engineering teams, helping them to improve the reliability and quality of their services.

What We’re Looking For

We are hiring a Senior Site Reliability Engineer who will work with the AI team and help provide reliable, scalable infrastructure for key components of AppFolio Property Manager. The ideal candidate will report to the Senior Manager of WebOps/SRE but will support AI/ML team primarily. You’ll help build the future of reliable, critical services, and support the rapid and sustainable growth of new features. Lastly, you have strong communication skills and enjoy working on a team that values openness, integrity, and attention to detail.

This is an ideal opportunity for someone with an owner’s mindset and a passion for building reliable systems. This position requires on-call responsibilities.

Must-Haves

• 4-5 years of hands-on experience running production, highly available, distributed, and cloud-based services, preferably in a SaaS environment.
• Experience developing Service Level Indicators and Service Level Objectives for the above systems.
• Collaborate with cross-functional teams to identify areas where AI application can stimulate business growth
• Proven ability to diagnose and monitor performance and reliability issues across the stack: relational databases, web servers, networking, OS, containers, load balancers, etc. You’ll chase down performance problems and uncover the root causes of system failures.
• Strong coding background: you’ve written code to perform critical tasks or in production. The exact language doesn’t matter, though we give bonus points for Go, Ruby, or Python.
• Experience with some flavor of GNU/Linux. You’re able to manage users, configure networking, and create packages in your distribution of choice.
• Experience with Amazon Web Services (commonly EC2, Lambda, S3, EBS, Route53, and VPCs…bonus for RDS, WAF, or EKS)
• Familiarity with Kubernetes or other container orchestration tooling.
• Expertise with Infrastructure as Code (CloudFormation, Terraform, Pulumi, etc.)
• Bachelor’s degree and at least 5 years of industry experience, or equivalent work experience
  
  

Bonus Points For

• Mastery experience with some areas of our tech like Ruby on Rails, Kubernetes, MySQL, Linux, container orchestration, Networking, etc.
• Experience and or Interest in AI/ML
• A rigorous, analytical, and creative mind
  
  

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.