Sr. Salesforce Administrator

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What You’ll Do

As a Sr. Salesforce.com Administrator, you will be responsible for configuring Salesforce.com and partnering with the internal teams to improve operational efficiency, achieve substantial revenue growth, and deliver an amazing customer experience. You should have a strong understanding of cloud based business applications, and extensive experience with data management and reporting. In addition, a Sr. Salesforce.com Administration should have demonstrated ability to manage and lead multiple projects across cross-functional teams while maintaining a high level of accountability, execution, and excellent written and verbal communication.

• Advanced Salesforce.com administration/configuration, reporting, analytics, advanced troubleshooting, basic understanding of APEX code and troubleshooting.
• Create and troubleshoot complex reports and dashboards for senior management; fulfill miscellaneous reporting requests.
• Lead the design, development and maintenance of complex user roles, security, profiles, workflow rules, validation rules and, custom workflow, etc.
• Manage and implement configuration customization requests.
• Proactively audit, uncover and resolve data integrity issues
• Perform mass data imports/exports using the API or various import tools
• Collaborate on and inform cross-functional teams of new feature technical design, technical requirements, limitations, and implementation
• Drive evolution of best practices to be on par with the best performers in the SaaS industry
• Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing. Proactively lead process and system improvements to change management approach.
• Proactively optimize CRM on business process and configuration
• Work with management across business units and internal stakeholders to ensure that the configuration supports both the enterprise and individual business unit requirements
• Mentor junior staff to support knowledge sharing and professional growth
  
  

What We’re Looking For

• Business acumen – understands key challenges facing our business and partners with key stakeholders to find creative ways to apply data science to solve them; connects dots between data & business outcomes
• Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to data and its accuracy
• Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic
• Communication - Able to effectively communicate what we are doing and why we are doing it / Excellent communication with intuitive ability to adjust message for audience
  
  

Must-Haves

• 6+ years years Sales Operations/Support experience with extensive experience in Salesforce.com administration, Salesforce.com Certified Administrator required
• Demonstrable experience with 6 or more of the following Service Cloud, Sales Cloud, Marketing Cloud, Salesforce lightning, Analytics Cloud, Communities, Chatter.
• Expert level knowledge of 3rd party integrations and appexchange packages including but not limited to marketing automation, signature capture, document generation.
• Leadership role on cross functional projects with implementation partners, other IT managers, internal stakeholders and developers in providing solution suggestions and leading
• Mastery of data migration, cleansing and import/export of large volumes of data
• Ability to multi-task, and handle urgent interrupts with high level of professionalism
• Excellent verbal and written communication skills. Frequently interacts with Sr Management and is able to present in a thoughtful way depending on audience.
• Advanced problem solving skills. The ability to solve highly complex business problems across platforms utilizing salesforce and other business applications.
• BS Degree or equivalent in Information Technology, Business Administration, and/or related field. Master's Degree preferred.
  
  

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.