Sr. Risk Analyst

Description

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today – and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

What We’re Looking For

The AppFolio Payments Risk Operations Team goal is to evaluate AppFolio’s risk and develop scalable, effective, and efficient ways to manage and address risks and suspicious activity while maximizing AppFolio’s performance and goals. Sr. Risk Operations Analyst supports the Payments team in making money move in real estate safely and sustainably. As a Sr. Risk Operations Analyst on the Payments team at Appfolio, you will be responsible for:

Your impact

• Initiate and design solutions to identify and mitigate risk and risk events for existing business lines such as AppFolio Property Manager (APM) and Investment Management (IM), in addition to new verticals.
• Maintain, improve and automate existing Risk Team processes to include: Procedure & Policy, Investigations, Reporting, Gap Analysis, Product Enhancements, and Industry Knowledge.
• Define, build and consistently maintain procedural alignment across Fraud, Underwriting, Engineering, Product, Customer Care (CC), Compliance, Payment Operations, and third-party vendors. Act as the main point of contact for escalations for internal teams and external payment partners.
• Enablement to drive success by utilizing excellent judgment and decision-making ability, complex problem solving, advanced technical skills including SQL and Tableau, and excellent writing/presentation skills.
  
  

Qualifications

• Analytical skills – able to identify, measure and impact the important metrics needed to monitor risk across different products; able to simplify complex content.
• Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic.
• Customer focus – understand needs of Business Leaders as well as cross-departmental associates and strive to delight at each touchpoint and level of interaction.
• Efficiency – able to quickly iterate on data generation and refinement. Looks for ways to improve processes to maximize efficiency and remove redundancy.
• Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to risk investigation and its accuracy.
• Proactivity – takes action without being told what to do at each step; generates novel ideas and processes to drive the business and team forward.
• Growth minded – has a desire to learn and improve in all areas related to work, but also has a strong desire to branch out and learn new skills which may apply to current or future tasks.
• Resourceful – able to find tools and resources to get the job done with minimal guidance.
• Collaboration - build rapport and collaborate with peers and key stakeholders as appropriate
  
  

Must have

• Bachelor’s Degree or relevant work experience.
• 4-6 years of previous Payments, Risk, Fraud, Fintech, or Compliance experience.
• Advanced technical skills (SQL) to support the team's data strategy
• Excellent writing/presentation skills
• Curiosity
• Excellent judgment and decision-making ability
• Complex problem-solving
• Detail oriented
• Open to feedback
• Adaptable to changing Risk environment
• Supports prioritization and execution of tasks
• Highly self-motivated
  
  

Nice to have

• Proven analytical and creative problem-solving abilities.
• Automation tool experience such as Python, R.
• Working knowledge of Salesforce.
• Payments certifications such as: Certified Fraud Examiner (CFE), Certified Payments Professional (CPP)
• Knowledge of Anti-Money Laundering/Bank Secrecy Act (AML/BSA).-
  
  

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $76,000-$114,000.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits
  
  

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• Medical
• 401(k)
• Wellness benefits
  
  

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today — and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Paddle as One.

Learn more at appfolioinc.com/careers

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today — and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Paddle as One.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.