Sr. Manager, Shared Services Process Improvement (PTX2023-6088)

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

CiraConnect is rapidly growing and has multiple exciting opportunities for project and accounting professionals to join our Shared Services team as a Sr. Manager, Shared Services Process Improvement in enhancing process key to servicing client management companies and community associations. You will have the opportunity to perform in a technology-driven environment using our internally developed world-class accounting and financial reporting software. Our large and growing Shared Services team provides opportunities for career advancement into accounting team management and other advanced positions.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

As the Sr. Manager, Shared Services Process Improvement, you will be responsible for organizing and managing all projects and improvement initiatives across Shared Services which includes but not limited to Accounting, Accounts Payable, Accounts Receivable, Collections, Tax, Audit, and Community Banking (Treasury).

Responsibilities:

The Sr. Manager, Shared Services Process Improvements primary focus will be on identifying and managing the timely delivery/implementation of new processes with the goal of streamlining them in order to provide better overall service efficiently. Responsibilities include:

• Provide accounting and project management assistance to various areas and processes across all areas of Shared Services. Accounting, Accounts Payable, Accounts Receivable, Collections, Tax, Audit, and Community Banking (Treasury).
• Drive for efficiency and automation
• Coordinate with Shared Services leadership and teams to improve quality of services provided and enhance/create performance metrics.
• Analyze business disputes, research root cause and implement processes and procedures to correct errors in intercompany activity. Coordinate with both the back office and front office to ensure all changes are made as necessary.
• Document all processes and procedures for training of internal Shared Services teams, as well as training for front office community association managers and potentially community boards.
• Develop and provide ad-hoc reporting requests related to Shared Services.
• Plus other work related tasks as needed

Qualifications

Qualifications for the position include:

• 5+ years of process improvement and/or business analyst experience in a shared service environment.
• Associates Degree preferred
• Experience in areas such as AP, AR, Treasury, and/or Accounting
• ERP and systems experience with tools such as SAP, Oracle, NetSuite, etc.…
• Ability to work in high volume.
• Attention to detail.
• Strong work ethic
• Ability to stay on task and meet deadlines.
• Strong Microsoft Excel skills
• Professional written and verbal communication skills
• Real estate or title experience preferred, but not required.
• Customer service-oriented attitude

Pay and Benefits:

$85,000 to $115,000 Depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays