Sr. Fraud Analyst

Description

Hi, We’re AppFolio

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

The AppFolio Fraud Operations Team’s goal is to develop and enhance fraud prevention systems to ensure the integrity and security of payments across the platform. The Sr. Fraud Analyst primarily focuses on investigating suspected fraudulent transactions and determining appropriate action for resolution. This role utilizes internal and external vendor solutions and manual research efforts. The Sr. Fraud Analyst would partner with various teams to develop and implement tools and process improvements to enhance efficiency in preventing fraud. This role supports the AppFolio payments product offering in remaining safe and sustainable as the business scales.

Your impact

Support the Fraud Operations team by investigating suspected fraudulent transactions and determining appropriate action for resolution, utilizing internal and external vendor solutions and manual research efforts. Make decisions with a high rate of precision and champion new ways to get the job done.
Utilize advanced technical skills such as SQL to gather, aggregate, and leverage data-driven decisions to implement new fraud variables and rules in transaction monitoring to reduce bps losses.
Restrict fraudulent queued accounts and approve the legit cases to reduce false positive workload. Maintain a feedback loop around daily transaction reviews to ensure suspicious cases are checked, restricted, and reported accordingly.
Analyze potential gaps and risks in the new payment products and design appropriate checks and controls.
Assist in an ongoing gap analysis process and provide feedback for optimizing the fraud rules and decisioning logic.
Consistently maintain procedural alignment and communication across Risk, Fraud, Underwriting, Engineering, Product, Customer Support, Compliance, Payment Operations, and third-party vendors.

Qualifications

Analytical skills – able to identify, measure and impact the important metrics needed to monitor risk across different products; able to simplify complex content. 
Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic.
Customer focus – understand needs of Business Leaders as well as cross-departmental associates and strive to delight at each touchpoint and level of interaction.
Efficiency – able to quickly iterate on data generation and refinement. Looks for ways to improve processes to maximize efficiency and remove redundancy.
Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to risk investigation and its accuracy. 
Proactivity – takes action without being told what to do at each step; generates novel ideas and processes to drive the business and team forward. 
Growth minded – has a desire to learn and improve in all areas related to work, but also has a strong desire to branch out and learn new skills which may apply to current or future tasks.
Resourceful – able to find tools and resources to get the job done with minimal guidance.
Collaboration - build rapport and collaborate with peers and key stakeholders as appropriate; works in partnership with others and delivers on commitments to the team/organization. 

Must have

Bachelor’s degree in a relevant field such as criminal justice, finance, accounting or business administration is preferable or relevant work experience.
Minimum 5+ years of previous Fraud, Risk, Payments, Banking, and/or Data Analytics 
Advanced knowledge of fraud detection, fraud rule creation, fraud prevention techniques, and analyzing rule efficiency.
Excellent verbal and written communication skills, with the ability to prepare and present reports to senior management and other stakeholders.
Ability to execute tasks in a high-pressure environment.
Excellent judgment, decision making, and problem solving abilities with minimal guidance from leadership.
Ability to stay up-to-date with industry trends and developments in fraud detection and prevention techniques.
Advanced SQL skills.
Advanced Excel skills.
Working knowledge of Salesforce and the Google Suite.
Professional certifications such as Certified Fraud Examiner (CFE) or Accredited Financial Crime Investigator (AFCI) is a plus.

Compensation & Benefits

The base salary that we reasonably expect to pay for this role is: $78,000 - $117,000.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.