Sr. Data Analyst, Payments Operations

Hi, We’re AppFolio

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

What we’re looking for

A Sr. Data Analyst to be the subject matter expert of all things Payments Operations Analytics. AppFolio's payment platform moves billions of dollars across millions of residents, property managers, vendors, and owners as part of a major growth engine for AppFolio. This role will support the Payments Operations teams & leadership through enterprise-level Analytics; building and maintaining data assets and dashboards, while thoughtfully performing data analysis using SQL, Python, and/or R to help optimize and analyze our Payments business.

Your impact

Be the Subject Matter Expert for Payments Ops analytics
Payments Expertise: Learn everything about the Payments business and data
Own Data Accuracy: Ensure data precision for all reports, analyses, and insights
Stay Aligned and informed: Join payments ops and product meetings to align with initiatives and represent Analytics
Blend Context with Data: Infuse Payments’ history and business context with data-driven analyses
Collaborate for Success: Work with Operations and Business leaders to support the key work done to run our Payments business
Build data products that monitor business and product performance and provide insights to drive growth
Create & maintain DBT models to combine and filter data from multiple sources
Create & maintain the payments operations dashboards that track transaction and usage data
Ideate, design, and build new ways of tracking Payments performance
Partner with Payments Ops to build and maintain margin analyses and forecasting
Deliver actionable insights to drive impactful business decisions
Segment and classify our user base through user behavior and cohort analyses 
Define and maintain meaningful metric systems to measure user performance 
Perform statistical analyses of our payments business, at varying altitudes
Deliver results of analyses in a thoughtful/useful way, that provides clarity and empowers decision-making for technical and non-technical stakeholders

Qualifications

Business acumen – understands key challenges facing our business and partners with key stakeholders to find creative ways to apply data science to solve them; connects dots between data & business outcomes
Owner Mindset - Takes pride in the quality and impact of their work and drives projects forward with minimal guidance
Data Analytics skills – Adept at cleaning, transforming, and shaping data
Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to data and its accuracy
Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution that is relevant and realistic
Efficiency – Look for ways to improve processes to maximize efficiency and remove redundancy
Communication / Executive Presence: Has authentic communication skills including transparency and clarity in both formal and informal settings. Applies exceptional presentation skills to distill complex information into simple concepts & compelling stories

Must have

Strong mathematics, statistics, analytical, and problem-solving skills
4- 6 years of work experience in a Data Analytics role.
Data Analysis: Strong grasp of statistical and analytical techniques to uncover patterns and trends in data - demonstrating ability to pair methodology with problem space
Data Visualization: Tableau preferred, (Looker, PowerBI)
Data Transformation: SQL and Python
Experience in Payments industry - or similar transactional consumer facing business
Familiarity with and ability to quickly learn DBT

Nice to have

(These are supplemental - a passion and interest in learning these skills still make a great candidate!)

Advanced Experience with DBT
Working knowledge of Salesforce
Experience in B2B SaaS
Experience creating and presenting financial forecasts to finance & business leaders

Aligns with Data Science & Analytics Values:

“Data driven” means our narratives, interpretations, and conclusions are based on results from analysis and do not manipulate analysis.

Anticipate Risks: We consider any potential risk of harm with results to any relevant population (e.g., customers, customers’ customers, etc.) and use this as part of our decision to conduct analyses and if so, how to do so ethically.
Consider All Variables: We consider a wide range of potential variables to consider in analysis to ensure analyses are thorough and as objective as possible.
Approach Testing Scientifically: Testing criteria are established by scientific means in order to avoid any bias towards particular groups/cohorts.
Build Models Transparently & Ethically: Model inputs and their contribution to model results/decisions are transparent, understood, and documented. Productionized models are regularly assessed for unethical feedback loops or impacts.
Impact-Aware: Decision making connected to our tests and models consider impact to all relevant populations, including but not limited to the business.

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $XXXXXXX

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.