Sr. Citrix Engineer

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job description

This position will lead Associa’s Application Virtualization team through the full-lifecycle and product support across the global infrastructure supporting over 10,000 thin client user-base. The role will drive advanced engineering and support within the area of Citrix Virtual Apps & Desktops, Citrix Provisioning Server, and VMWare ESXi. This hands-on senior engineering role will be accountable for design, implementation, support, and performance tuning of a 200+ server based environment that is mission critical to Associa’s day to day operations.

Essential Functions

• Drive advanced engineering and support role within the area of Citrix Virtual Apps & Desktops, Citrix Provisioning Server, Citrix ADC and VMWare ESXi 6.x.
• Provide Escalation support to the Virtualization Services Team Tier 2.
• Coordinate implementation of recommended solutions with operational teams and evaluate the impact of changes across global sites.
• Virtualization Engineers will work with project teams to develop plans for mitigating possible adverse impacts.
• Virtualization Engineers will be responsible for coordinating testing and approving solutions for Virtualization Delivery Services.
• Working with solution and system architects (peers) to deliver enterprise class virtualization solutions and/or integration into the Associa virtual environment.
• Complete solution product technical design, evaluation and prototyping with roadmaps for long term strategy in virtualization landscape.
• Act as a key contributor to enterprise level strategic projects, meeting milestone deadlines and accomplishing project action items.
• Ensure that proper operating procedures and controls are adhered to during the full lifecycle of all virtual servers throughout the enterprise including documentation, server builds, server maintenance, monitoring, support, refresh/upgrades and decommission.
• Required to administer data within corporate change, problem management and request systems; monitor assignment and completion of efforts documented in these systems; and properly escalate issues to management. Through escalations this role may serve as a point of contact for interactions with vendors on issue resolution.
• Advocate of and mentor for IT Management practices and ITIL. ITIL foundations certification is a plus.
• Facilitate training, coaching, and mentoring junior team members to promote their skills development.
  
  

Requirements

MINIMUM QUALIFICATIONS

• Minimum 10 years of experience in progressive roles from Administrator to Engineer in information technology infrastructure.
• Minimum of five years of experience providing Tier3 escalation support for legacy and current versions of Citrix and VMWare ESX.
• Advanced knowledge relative to administration, engineering, and implementation of virtualization in the following areas: Minimum of Citrix Virtual Apps & Desktops (XenApp/XenDesktop) 7.15 LTSR, Provisioning Server 7.15, StoreFront 3.12, License Server 11.X, App Layering.
• Advanced knowledge of Group Policy creation and management, including Citrix specific GPO’s.
• Extensive application debugging experience utilizing Citrix tools and Microsoft System Internals Tools.
• Proven success in large (10,000+ users) virtualization global architectures having multiple Active Directory Domains,Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Sites, multiple CVAD zones and, Citrix and Active Directory Policies.
• Advanced knowledge regarding local High Availability relative to servers, power, networking, and remote management capabilities.
• Advanced technical knowledge of enterprise IT architecture and management solutions, including virtualization hypervisors and desktop virtualization brokers, in particular VMware ESXi, vCenter, and WYSE Thin Client end points.
• Advanced knowledge of administration and implementation for Citrix ADC (NetScaler) in the following areas: Minimum of ADC 12.0 but 13.0 preferred, Networking, High Availability, and Load Balancing.
• Advanced analytical and problem-solving ability, critical decision-making skills, intuitive, un-yielding focus as workload rises focus increases, multi-task becomes second nature often playing mediator or calming the storm by focusing everyone on a common goal required, mediator on calls if necessary, creative, and independent thinker.
• Excellent communication and collaboration skills.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.