Software Support and User Acceptance Testing

A technology company in Longwood , Florida , has created an exciting new position for a n IT Helpdesk Operations Associate.   This position supports a nationwide company with 4 5 + branch offices and multiple client sites.

This growth-oriented role directly supports users and operational responsibility for our enterprise application suite.

General Job Description: We seek a versatile Software Support and User Acceptance Testing (UAT) Specialist to join our team. This role involves a combination of software support , testing new software features to ensure they meet user requirements and technical support . The successful candidate will resolve software-related problems, conduct UAT to ensure new software features meet quality standards and troubleshoot technical issues .

Primary Duties And Responsibilities

• Troubleshoot and resolve software-related issues reported by users.
• Provide software support to users, including software features and functionality assistance .
• Work with the development team to identify and report software bugs and suggest improvements to the software.
• Conduct UAT on new software features to ensure they meet user requirements and quality standards.
• Develop and maintain test cases and test scripts for UAT.
• Work with cross-functional teams to identify and resolve software issues.
• Document technical and software issues and resolutions.
• Continuously improve knowledge of software and technical support best practices.
• Provide technical support to internal and external customers, including hardware, software, and network-related issues.
  
  

Competency Areas

• Problem Definition and Resolution
• Analytical Ability
• Creativity
• Technical Infrastructure
• Technical I ntegration
• Technical Specialization
• Customer Service Orientation
  
  

Requirements

• 2-3 years of experience in software support , user acceptance testing , or technical support .
• Experience with software testing methodologies and tools .
• Excellent communication skills and the ability to explain technical concepts to non-technical users .
• Ability to work collaboratively with cross-functional teams and adapt to changing priorities .
• Detail-oriented with strong analytical and problem-solving skills .
• Ability to work independently and manage multiple priorities .
• Strong technical skills, including experience with software troubleshooting and network configurations .
  
  

Salary: Salaried position, pay depends on experience: list salary requirement.

Candidate must be able to lift 50 lbs .

Clean driving record and appropriate vehicle insurance coverage.

Some travel is required.

If you are a proactive problem solver passionate about software and technology, we would love to hear from you. So please apply now to join our dynamic team and help us deliver high-quality software and exceptional customer support.

We are an EEO Employer.