Software QA Manager (Onsite)

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.

At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.

Position Overview

Our engineering team prioritizes creating excellent systems via rapid iterations, collaboration, and peer review. We are looking for a Software Quality Assurance Manager who will own and drive the overall quality strategy and execution for all our products.

This individual will actively mentor and contribute to the personal development of their team. You get just as excited seeing others grow and learn under your leadership as you do by executing the work yourself. You seek to improve standard practices and cultivate a culture of quality and excellence. Most importantly, you'll work with a diverse group of people and collaborate to create the best solutions for FRONTSTEPS, the Customer Support department, and Customers.

As a Quality Assurance Manager, you will focus on leading and developing a highly skilled team of QA Engineers, Engineers, and Customer Support Engineers in validating all product releases. You will be responsible for managing QA processes and ensuring best practices are adhered to. Most importantly, you will foster a spirit of quality within FRONTSTEPS, and you and your team will be stewards of quality.

Essential Functions

• Quality Assurance is more than testing releases, but also includes work with the Engineering teams to build quality into every product release
• Establish and evolve formal QA processes, ensuring that the teams are using best practices
• Establish processes to resolve dependencies and communicate clearly with stakeholders for smoother releases
• Develop strategies for Automation testing
• Build, manage, mentor, and coach a team of highly-skilled Quality Assurance Engineers and Software Development Engineers in planning quality sprints and validating quality releases
• Establish goals for each member of the Quality team and team goals where applicable
• Develop and own all operational metrics for your team
• Coordinate with the Support organization on cross team metrics
• Conducts performance evaluations that are timely and constructive
• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery
• Identifies and sets appropriate quality standards and parameters for products
• More than just testing for quality and Conditions of Acceptance, but also a focus on user experience, performance, load and stress testing
• Communicates quality standards and parameters to QA team, product development team, product, and other appropriate staff
• Coordinates product testing processes
• Participates in product testing
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues
• Performs other related duties as requested by management
  
  
  

SKILLS & QUALIFICATIONS

• BA/BS or equivalent work experience preferred
• You have good communication and organizational skills
• You have 5+ years of experience managing Quality Assurance teams
• Experience with Automation testing tools and frameworks
• You love fostering career growth and building a strong team culture
• You proactively identify problems and opportunities and generate creative approaches to solve them
• You enjoy working collaboratively with the product team to build and maintain a backlog of work for a team of engineers
• You understand that celebrating accomplishments is just as important as looking for ways to improve
• In-depth understanding of Quality Assurance principles, manual testing, and automated testing
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to define, collect and report on metrics for the Quality team
  
  
  

This position will remain open through 3/15/2024.

Benefits include the following:

• Medical, Dental, and Vision
• Company sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Internet Reimbursement
• 401k match
  
  
  

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

This position will be based out of Denver headquarters and pays an annual salary of $90,000 - $115,000.