Site Visit Coordinator

Sentry Management, a leader in the Community Management industry is seeking a Site Visit Coordinator for one of our division located in Longwood, FL. The Site Visit Coordinator is responsible for providing administrative and community management support for all division community managers and the division as a whole. This position would require driving approximately 70% of the time and walking properties/communities.

Administrative Responsibilities

• Assist and support Community Managers as required.
• Create, maintain, and enter information into databases.
• Respond to requests, emails, and calls in a reasonable amount of time
• Provide written reports regarding site visits and other community items
• Upload and maintain community files in in CommunityPro®; verify all profiles are accurate and current
• Working knowledge of CommunityPro®
• Update CommunityPro® with new, final and corrected violation
• Utilize CommunityPro® to track interactions with homeowners (collections, ARC, Managers Notebook, Rules and Regulations, etc.…)
• All other duties as assigned
  
  

Customer Service Responsibilities

• Promotes Foundation Principals at all times and maintains a positive and respectful work environment
• Approaches work daily with a positive “Can-Do” strategy.
• Ensures that all incoming telephone calls are courteously and efficiently handled and that messages are accurately documented
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis
• Coordinate with CAMs on association duties requiring assistance such as violations
• Support management team in delivering the cadence of communication
• Must possess a positive attitude and ability to convey under all circumstances
• Respond to emails and phone calls within 1 business day
• Work with residents to find solutions to problems/issues as they arise
  
  

COMMUNITY MANAGEMENT RESPONSIBILITIES (as Assigned)

• Assist in performing property visits
• Provide guidance and meeting information to all homeowners regarding process for attending the Covenants Committee Meetings
• Work closely with ARC Coordinator in instances where a violation turns into an ARC application
• Visit properties to view and take pictures according to the schedules set in place
• Support in managing homeowner calls and requests
• Maintain and understand all documents, Rules and Regulations
• Disseminate communications information
• Assist in the completion and distribution of violation letters
• Identify and record violations of association governing documents
• Sustain maximum client satisfaction
• Follow a ‘safety first’ principle
• Ensure that all unsafe conditions are reported in a timely fashion
  
  

Requirements

• Licensed to operate a motor vehicle with a clean driving record
• Ability to sit or stand for long periods of time
• Be able to work independently with minimal supervision
• Maintain a professional demeanor in all interactions with clients, team, and internal departments
• Familiar with Microsoft Office Suite to include Outlook, Excel, Word, etc.
  
  

Benefits

• Medical, Dental, Vision
• Life Insurance, Long Term and Short Term disability
• Paid vacation, sick and holidays
• 401(k)
  
  

Sentry Management is an EEO Employer.