Service Desk Analyst I

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Overview

Job Description

Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel.

Responsibilities

• Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction
• Provide case status updates to management and end-users
• Supports and maintains effective relationships with users
  
  

Competencies

• Focus on providing exceptional customer service
• Great communication skills
• Strong technical aptitude
• Knowledge of Windows 7 and Windows 10 Operating Systems
• Familiarity with Remote Desktop tools
  
  

Requirements

Required Qualifications

• 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
• Previous Service Desk or Call Center experience
• A+ Certified - Preferred
  
  

Personality Traits

• Self-starter
• Motivated
• Task oriented
• Team player
• Ability to think out of the box
• Phone Etiquette
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.