Service Coordinator- Towson Town Place

Job Details

Description

WPM is in search of a Service Coordinator to support our onsite maintenance team and management office in an administrative capacity to enhance the resident experience at Towson Town Place! In this role, you will act as an advocate for residents and liaison to the service team. You will also assist maintenance with managing, reviewing and prioritizing service request, apartment turnovers as well as resident emergencies.

We'll provide you with a competitive total compensation package including Health Insurance, 401K, Paid Time Off, bonus potential, and a focus on continued training and development.

Essential Functions

• Reviews and manages/schedules all resident maintenance requests, prioritizes emergencies, works with Service Manager to allocate maintenance requests as appropriate, works with Service Manager to ensure timely completion of maintenance requests
• Works with Service Manager to organize and schedule all turnover work and maintains schedule of availability of vacant units to ensure timely turnover of units, tracks all move-ins and ensures contractors are scheduled appropriately (painting, plumbing, carpeting, etc.) and all internal steps for the make ready process are scheduled and completed as planned, communicates any needed adjustments to schedule timely and works to resolve issues, inspects units for completion prior to move-in
• Communicates with residents and maintenance team to ensure residents are aware that employees/contractors need to enter units
• Communicates with residents on all maintenance related items to ensure transfer of information, details of issues, ongoing maintenance situations, resident satisfaction, and work completed
• Schedules work and follows up with vendors/contractors to ensure completion of work, assists the Service Manager to inspect jobs before payment of invoices
• Communicates with residents and conducts pre-move-out inspections with service team to determine work to be done in the unit upon move out (i.e. renovations) and general turnover needs
• Updates Property Manager and Assistant Property Manager daily on maintenance related items
  
  

Required Knowledge, Skills, And Abilities

• Ability to present a positive professional demeanor by encompassing WPM Brand Compass Values
• Ability to operate PC, iPad, and learn new software
• Ability to communicate effectively
• Ability to provide exceptional customer service
• Outstanding demonstrated administrative skills including MS office
• Self-motivated and takes initiative
  
  

Education And Experience

• High School Diploma or equivalent
• Prior experience in Property Management preferred
• 2+ years in an administrative or customer service focused position