Service Coordinator- Owing Mills, MD

Job Details

Description

WPM is in search of a Service Coordinator to support our onsite maintenance team and management office in an administrative capacity to enhance the resident experience at multiple properties in the Owings Mills area! In this role, you will act as an advocate for residents and provide them with information on how they can access community services. You will also assist maintenance with managing, reviewing and prioritizing service request, apartment turnovers as well as resident emergencies.

The properties you'll be responsible for are Allyson Gardens I & II, Bright Meadows, Pleasant Ridge and The Greenbriar

We'll provide you with a competitive total compensation package including Health Insurance, 401K, Paid Time Off, bonus potential, and a focus on continued training and development.

Essential Functions

Reviews and manages/schedules all resident maintenance requests, prioritizes emergencies, works with Service Manager to allocate maintenance requests as appropriate, works with Service Manager to ensure timely completion of maintenance requests
Works with Service Manager to organize and schedule all turnover work and maintains schedule of availability of vacant units to ensure timely turnover of units, tracks all move-ins and ensures contractors are scheduled appropriately (painting, plumbing, carpeting, etc.) and all internal steps for the make ready process are scheduled and completed as planned, communicates any needed adjustments to schedule timely and works to resolve issues, inspects units for completion prior to move-in
Communicates with residents and maintenance team to ensure residents are aware that employees/contractors need to enter units
Communicates with residents on all maintenance related items to ensure transfer of information, details of issues, ongoing maintenance situations, resident satisfaction, and work completed
Schedules work and follows up with vendors/contractors to ensure completion of work, assists the Service Manager to inspect jobs before payment of invoices 
Communicates with residents and conducts pre-move-out inspections with service team to determine work to be done in the unit upon move out (i.e. renovations) and general turnover needs
Updates Property Manager and Assistant Property Manager daily on maintenance related items

Required Knowledge, Skills, And Abilities

Ability to present a positive professional demeanor by encompassing WPM Brand Compass Values
Ability to operate PC, iPad, and learn new software
Ability to communicate effectively
Ability to provide exceptional customer service
Outstanding demonstrated administrative skills including MS office
Self-motivated and takes initiative

Education And Experience

High School Diploma or equivalent
Prior experience in Property Management preferred
2+ years in an administrative or customer service focused position