Service Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Identify opportunities for additional property association maintenance work and build new relationship with customers.
• Communicate vital maintenance information as it relates to property association managers and other customers.
• Utilize technology provided including software, mobile devices, email and other resour
• Serve as in-office assistance for the maintenance & construction field techn
• Administer the collection and compilation of work order information, and associated billing functions.
• Scheduling, dispatching, processing & tracking the completion of property association work o
• Administer Fleet documents and records.
• Schedule special construction & maintenance projects.
• Answer and be conversant in construction/maintenance items related to customer service calls, reviewing work papers, scheduling work orders and general support of a field service team.
• Proficient in helping create cost proposals for maintenance and construction p
• Review monthly financials and complete required reports to better understand key performance factors within the department.
• Other duties as assigned.
  
  

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Previous scheduling coordinator experience.
• Ability to multitask and follow up on outstanding items.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.