Senior Vice President – IT Infrastructure & Operations (PTX2024-7171)

Company Overview: Real Manage is a dynamic, fast-growing mid-size company dedicated to innovation and excellence in HOA services industry. With a strong commitment to leveraging cutting-edge technology to drive business growth, we are seeking a visionary Senior Vice President (SVP) of Infrastructure and Operations to lead our IT initiatives and support our continued expansion.

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

Position Summary: The SVP of Infrastructure and Operations will be a strategic leader responsible for overseeing the company's IT infrastructure, operations, and service delivery. This role requires a seasoned professional with a deep understanding of IT best practices, a passion for technology, and a proven track record in managing large-scale IT environments. The SVP will play a critical role in ensuring the stability, scalability, and security of our IT systems, while driving innovation to support our high-growth trajectory.

Key Responsibilities:

• Strategic Leadership:
• Develop and execute the IT infrastructure and operations strategy aligned with the company's business objectives.
• Collaborate with executive leadership to align IT goals with organizational priorities and growth plans.
• Infrastructure Management:
• Oversee the design, implementation, and maintenance of the company’s IT infrastructure, including data centers, cloud services, networks, and hardware.
• Ensure the infrastructure supports high availability, scalability, and disaster recovery capabilities.
• Operational Excellence:
• Lead the IT operations team to deliver reliable and efficient IT services.
• Implement best practices and ITIL processes to enhance service delivery, incident management, and problem resolution.
• Security and Compliance:
• Ensure robust cybersecurity measures are in place to protect company data and IT assets.
• Maintain compliance with industry standards, regulations, and corporate policies.
• Team Leadership and Development:
• Build, mentor, and lead a high-performing IT team, fostering a culture of excellence, innovation, and continuous improvement.
• Provide professional development opportunities to team members.
• Vendor Management:
• Manage relationships with external vendors and service providers to ensure high-quality and cost-effective solutions.
• Negotiate contracts and service level agreements (SLAs).
• Budget and Resource Management:
• Develop and manage the IT infrastructure and operations budget.
• Optimize resource allocation to balance cost-efficiency with service excellence.
• Innovation and Transformation:
• Stay abreast of emerging technologies and industry trends to drive innovation.
• Lead digital transformation initiatives to improve business processes and enhance user experience.

Plus other work related tasks as needed

Qualifications

Qualifications:

• 15+ years of experience in IT, with at least 10 years in a leadership role overseeing infrastructure and operations.

• Proven experience in managing large-scale IT environments in a high-growth company.
• Strong understanding of cloud computing, networking, cybersecurity, and ITIL frameworks.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to drive change and innovation.
• Experience in budget management and vendor negotiations.
• Proven track record of success completing acquisition due diligence and integrations at scale
• Ability to travel 20% of the time
  
  

Key Competencies:

• Strategic Vision: Ability to develop and execute a forward-looking IT strategy.
• Leadership: Proven ability to lead and inspire teams.
• Technical Expertise: Deep knowledge of IT infrastructure, operations, and best practices.
• Innovation: Passion for leveraging technology to drive business success.
• Collaboration: Strong ability to work cross-functionally and with senior leadership.
  
  

Why Join Us?

• Be part of a rapidly growing company with a culture of innovation and excellence.
• Lead transformative projects that have a direct impact on business success.
• Work with a talented and motivated team in a collaborative environment.
• Competitive salary and comprehensive benefits package.
  
  

Pay and Benefits:

$190,000 to $210,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays