Senior Vice President and Other Leadership Roles

Sentry Management is seeking a highly motivated, experienced, skilled leader to fill multiple Regional Senior Vice President roles as well as other leadership positions available. These position will be based in multiple areas across the US.

Svp Roles

The Senior Vice President (SVP) directs and reviews the actions of the Division Presidents to ensure that the divisions are meeting their client service level commitments and overall financial goals. The SVP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the divisions and the association clients The Senior Vice President oversees a wide range of personnel and job functions in addition to special projects assigned by the President. The SVP is expected to embrace the honor to serve our communities, as well as demonstrate kindness, professionalism, and timely resolution in every interaction. They will also abide by the Sentry Promises made to our board members, homeowners, and fellow employees.

Regional Responsibilities

• Provides leadership and assistance to the divisions, including technical direction and work-related advice, with the emphasis on customer service, client retention, and growth
• Meets with VPs and DMs individually, and on a regular basis, to disseminate information and follow-up on outstanding issues
• Evaluates the current performance of separate market business units and finds ways to help each reach its full potential
• Assists leadership in separate business units to achieve annual sales goals and contribution goals
• Develops a business plan for each division and routinely evaluates performance and progress
• Helps to analyze markets and competition to identify external threats and opportunities and adapts strategies to changing conditions
  
  

DIVISIONAL OVERSIGHT

• Set the strategic direction of the divisions in the assigned region
• Responsible for the evaluation of each VP and DMs individual performance and progress
• Strategize with VPs and DMs on large client proposals
• Maintain an understanding of Sentry’s contractual obligations to its clients
• Review monthly summary reports to identify and improve upon trends
  
  

Leadership Responsibilities

• Implement and maintain personnel policies in accordance with corporate manual and guidelines
• Recruit, select, train and manage VPs and DMs and their subordinates as needed
• Support VPs and DMs with initiatives and operations
• Gain and maintain a complete understanding of all resources available from Sentry
• Respond promptly to VP/DM and step in to assist with employee situationsto facilitate, as necessary, the involvement of Human Resources.
  
  

BOARD ISSUES & RESOLUTION/ CLIENT RELATIONS & RETENTION

• Adhere to our Language of Service with all interactions
• Review issues and look for solutions to obstacles or gaps in service
• Respond promptly to VP/DM needs and step in to assist with difficult customer situations
• Solicit employee and customer feedback to improve service
• Closely monitor client transitions and provide support
• Executive-level trouble-shooting for VPs and DMs
  
  

PERSONAL SPECIFICATIONS

Communication Skills

• Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations
• Written Communication - Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
• Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills
  
  

Personal Motivation

• Commitment - Demonstrates commitment to perform above and beyond the essential functions of the job
• Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond standard expectations
• Teamwork - Ability to work well in a team environment, always willing to assist other partners
• Integrity - Maintains social, ethical, and organizational norms
• Enthusiasm - Demonstrates an open mind and positive attitude, while interacting with others in a positive way
• Sensitivity - Takes into consideration the feelings and needs of others in plans and actions
  
  

Managerial Skills

• Management - Possesses the necessary strong-willed managerial skills to hire, terminate, and manage the activities of the region
• Conduct - Demonstrate high integrity, honesty, leadership, trustworthiness, goal-oriented, ability to meet performance deadlines
• Affects change, when necessary, in collaboration with the Community Managers, Division Manager and home office department Managers, Directors and VPs.
• Decision-Making - Ability to make sound business decisions, which favorably impact customers based on logical assumptions and factual information, doesn't procrastinate on tough decisions, especially those related to the budget and personnel issues
• Stress Management - Maintains stability of performance under pressure and/or opposition
• Policies and Procedures - Understand and implement all corporate division policies and procedures that impact job responsibility
  
  

Additional Requirements

• Bachelor’s Degree or Equivalent, preferred
• Previous financial responsibility and oversight of multi-business unit operations required
• Preferred CAM license and experience
• Licensed to operate a motor vehicle with a clean driving record
• Ability to operate a personal computer and basic office equipment
• Ability to travel extensively within assigned territory/ region
  
  

Other Leadership Positions

These positions will be determined based upon the movement of the SVP Roles and other openings. They will be leadership roles with similar requirements and basic job duties as listed above for SVP. Once SVP roles are determined, other openings will be presented and candidates will be pulled from this requisition.

Sentry Management is an EEO company.