Senior Systems Engineer (PTX2024-7393)

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

Responsibilities

Systems Engineer – Office 365

Real Manage is seeking an experienced and highly qualified Systems Engineer to manage user collaboration systems, including Microsoft Office 365.

• This Systems Engineer is responsible for managing and maintaining the Office 365 suite of tools used by an organization
• Work closely with other IT groups to set up and manage user accounts, permissions, and access to data housed within the cloud-based Office 365 platform.
• Responsible for ensuring that all Office 365 applications are running smoothly, and that data is backed up regularly.
• Troubleshoot any issues related to Office 365 applications and ensure that security protocols are in place to protect sensitive data.
• Neeeds a strong understanding of the user experience is required, as the Systems Engineer must ensure that the tools provided to employees are accessible and easy to use.
• This Systems Engineer role requires excellent communication skills , attention to detail, and problem-solving abilities.
• This position will have primary design and support responsibilities for all Messaging and Collaboration Platforms in use at Real Manage.
• This includes Email, Teams and SharePoint. Working with leadership and other IT and business stakeholders,
• the Senior Systems Engineer will develop and implement plans to incorporate the systems of acquired companies into the Real Manage messaging and collaboration infrastructure.
• Plus other work related tasks as needed
  
  

Qualifications

Qualifications

• 10+ years of experience in Enterprise IT.
• 5+ years of Experience with managing Cloud Infrastructure as a Service (IaaS), in AWS and Azure.
• 5+ years managing SaaS based Enterprise Collaboration tools. (O365, G-Suite)
• 5+ years of experience managing VoIP solutions. (WebEx, RingCentral, DialPad)
• Proven track record of working within a distributed support organization and managing operations at scale.
• Proven experience in delivering IT customer service excellence, IT infrastructure planning and development, project management and policy development
• Experience in integrating multiple acquired organizations, including scheduling and prioritization of user and data migrations.
• Strong customer service, problem solving and teamwork abilities.
• Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks.
• Excellent written and oral communication and interpersonal skills.
• Experience in a dynamic, fast-growing environment.
• Ability to handle the complexity of technology while communicating at executive level with non-technical audiences.
• Must be able to build relationships across all levels and different functions of the organization and effectively manage conflict.
• Must be able to remain professional in stressful situations.
• Must be able to provide leadership in personnel development, coaching, mentoring, performance management, and employee engagement.
• Must be able to develop and implement IT standards, policies, and procedures to ensure the protection of IT assets and security of information in line with corporate direction.
• Ability to travel 10% of the time.
  
  

Pay and Benefits:

$85,000 to $105,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays