Senior Platform Services Engineer

TOPS is looking for a Senior Platform Services Engineer to join our team!

Join us in scaling our innovative technology within the Property Technology Industry. If you’re thrilled by the idea of ownership, passionate about creating new platforms, features, and services from scratch and comfortable with the pace of a company shipping software in cycles measured in weeks not years, we would love to connect with you.

We are looking for an engineer working in modern Cloud first environments. As a Platform Services Engineer, you will be responsible for the capacity, availability, performance, and security (CAPS) of the cloud-based platform which delivers TOPS services (SaaS) to customers. You’ll assist with leading the methodology, development, automation and documentation of cloud-based services and roadmaps. You will also be integral to the support for all associated technologies, software deployments, CI/CD pipelines, monitoring, alerting, and disaster recovery.

This full-time salaried role has a range of 100-120k. This role is remote eligible, but preference is given to applicants in Knoxville, Tampa, Atlanta, or Greenville.

Who Will Love This Job

• A forward-looking attitude that keeps you aware of the latest in DevOps and AWS technologies.
• A penchant for digging deep and attacking difficult and complex problems.
• A curious nature that compels you to find creative approaches to problems where a solution seems elusive.
• A sense of ownership that drives quality in everything you do.
• A deep respect for our customers and their security requirements to keep their data safe.

What You’ll Do

• Support the development, test, deployment, monitoring and maintenance of TOPS large-scale, distributed platform software
• Participate in the automation, monitoring and maintenance of TOPS’ cloud-native environment
• Develop tools and automated solutions in support of platform services
• Utilize infrastructure as a Code tools, such as Terraform, to automate deployment of cloud-native and scalable Platform Services
• Troubleshoot performance, reliability, and scalability issues.
• Collaborate with application developers in the improvement of developer experience and toolsets.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Maintain and administer data stores ensuring proper backup, replication, and failover strategies.
• Take broad, conceptual ideas and turn them into functional architecture and software designs to solve customers use cases.
• Serve as an advocate of good security practices

You should have

• Required: Bachelor’s degree in computer science, or equivalent experience
• Required: 3 years of experience with enterprise-level SaaS applications within AWS or Azure
• Preferred: AWS or Azure certifications
• Comfortable with Linux and Windows Server administration
• Good working knowledge of application web services, and serverless applications (Elastic Beanstalk, EC2, EFS, etc.)
• Extensive knowledge of cloud network technologies (VPC, Load Balancers, Security Groups)
• Extensive knowledge of technology processes and ability to create highly automated workflows for software development and operations, including the following areas:
• DevOps tools such as Azure DevOps and Terraform
• Operations tools (Elastic Cloud, New Relic, CloudWatch)
• Understanding container-based infrastructures such as Docker and AWS Fargate or serverless infrastructures such as lambda and Kubernetes
• Managing and analyzing existing processes to identify automation opportunities across multiple platforms and technologies
• Scripting languages such as PowerShell, Bash, and Python

Why TOPS

Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.

As a four-time winner of Tampa Bay’s Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid weeks’ vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings. 😊

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.

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