Senior IT Support Technician

CCMC is currently seeing a highly motivated Senior IT Support Technician to join our team in Scottsdale, AZ!

Are you ready to be part of something bigger than “help desk”? If so, we may be the place for you!

As part of the CCMC IT team, you’ll have the opportunity to deliver an outstanding Technology Experience to our teams.

But wait, there’s more!

You’ll be part of a team in which your input is valued and encouraged. We have a number of upcoming projects that our IT Support Technicians can be part of, enabling you to learn new and exciting technologies and expand your skillset.

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

At CCMC, our IT Support Technician plays a crucial role in executing our company’s purpose statement: We build community by bringing people together in the neighborhoods where they live and, in the offices, where we work. Simply put, we create experiences that connect people.

The Senior IT Support Technician will provide end-user support via the IT Support Phone line, the online Help Desk ticketing system, and desk-side support.

What you’ll accomplish:

• Document, track, and monitor computer problems to ensure timely resolution
• Answer the IT Help Desk support phone and resolve Help Desk tickets
• Assist all employees with technical issues
• Assist new employees setup - user creation, mailbox, and other custom logins
• Collaborate with the IT team members to resolve technical issues

What we’re looking for:

• Strong customer focus
• Self-starter
• Able to work independently in meeting the goals of the IT department
• Strong documentation skills
• Windows 10 skills, including Word, Excel, PowerPoint, and Outlook
• Understanding of a Windows Active Directory environment
• Experience with multi-site Active Directory infrastructure, Microsoft Exchange 2016 and with VOIP phone setup and configuration
• The ability to periodically work outside regular work hours for system maintenance windows and IT projects

What we offer:

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Professional education assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!

About our team:

Our team members are the strength behind CCMC. If you thrive working in a fast-paced environment, are driven to succeed, and enjoy building strong relationships this role could be just right for you.