Senior Community Manager (WA)

Description

Introduction:

At Best Management Company, our community managers work as a team, and collaborate with each other. They are well trained and versatile in project management, maintenance, and property finances. We believe that the person who manages the community should be involved in every part of their community to truly serve them the best. As an engaging self-starter, the Community Manager embodies our motto through proactive leadership. With an emphasis on service, a Community Manager is organized and consistently puts the client front and center.

Summary

By partnering with multiple Boards of Directors, the Senior Community Manager must build longstanding relationships to assist in the development of goals for each Homeowner’s Associations. Then, the Senior Community Manager will support the Boards of Directors in deploying the right strategic plans to meet those goals. All major community projects and issues will be managed by the Senior Community Manager.

The Senior Community Manager is equipped with industry expertise and comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices. This position includes managing several different accounts during attrition, transition and/or account set up. This position also involves working with various department representatives throughout the company to ensure that all tasks and projects are completed to meet the needs of our clients. Prior management experience as a portfolio manager is required and candidates must hold a CCAM® designation or CMCA®/AMS® designations.

Essential Duties And Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure all Civil Code, State and City statutes and ordinances, and legal document requirements are met such that the Board of Directors and Association remain in compliance.
• Manage Board of Directors, Committee Members, and Community Member relations. Coordinate, attend and have oversight of all client meetings.
• Create agendas for Board and Committee meetings and packets (Board Packets) in accordance with company procedures. Responsible for all Board meeting follow-up, meeting minutes, and correspondence.
• Assist in the preparation and distribution of information materials regarding the rules and policies of the Association to new owners (which can also be processed during escrow); prepare and distribute revisions and amendments of existing rules and policy to all homeowners.
• Schedule, coordinate and monitor the activities of each contractor, vendor or service provider who is working in the Association’s common areas and report the progress made to the Board.
• Devise, prepare and implement a system to receive and respond to homeowner’s maintenance requests. Report, as appropriate, on the status of requests and work in progress to the Board.
• Make ongoing routine site inspections as per the management contract and provide recommendations to the Board. Meet with homeowners when needed to discuss noncompliance issues and schedule/attend job walkthroughs with vendors.
• Responsible for association fiscal management including financial statement review and comprehension. This may also be conducted in conjunction with the assigned financial representative within the company.
• Coordinate with the accounting department the preparation of all documents relating to billing, collection, budget, taxes, audit and financial statement preparation.
• Advise the Board of Directors about the Association’s current budget and report to the Board any deficiency in the budget.
• Monitor and report to the Board homeowner assessment delinquencies and oversee liens, foreclosures and collection efforts made to collect delinquent homeowner assessments.
• Manage payments and receipts for association. Authorize payment of invoices and report discrepancies to the Board.
• Manage bid process by obtaining competitive bids for work that exceeds authorized limit and submit bids to the Board for review and approval.
• Educate association Board Members on changes to legislation that impacts their association. This may also be conducted with the assistance of the association’s general counsel.
• Manage all deadlines (internal company deadlines and external account deadlines) and update on the association’s annual calendar.
• Manage association insurance coverage and needs, ensuring adequate and consistent coverage. This may also be coordinated with the assigned insurance coordinator within the company.
• Manage and submit all charge-backs to association(s) monthly for assigned associations.
• Manage litigation needs and provide a status report to the Board. This may also be conducted with the association’s general counsel.
• Manage Association vendors and ensure performance of the scope of work on their contract.
• Oversee and process homeowner violations.
• Responsible for all aspects in the coordination of the annual meeting/election process.
• Responsible for all association files (past and present) in accordance with company standardized hard copy and electronic system.
• Utilize company support staff in accomplishing daily tasks in efficient and professional manner.
• Maintain a chronological file of all duly adopted meeting minutes and resolutions of the Association.
• Maintain a current roster of the names, addresses, and telephone numbers of all unit owners and tenants.
• Submit for Board ratification all contract obligations.
• Supervise and train personnel working on the property on behalf of the Association whether employed by the Association or otherwise.
• Implement Board policy and use good business judgment while enforcing the governing documents.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary.
• Manage special projects.
  
  

Requirements

Knowledge, Skills and Experience:

• 3+ years of experience in the industry, managing homeowners’ associations, city government, or related experience.
• 1+ years of supervisory experience across multiple locations; effective in motivating and building strong teams.
• Excellent customer service and relationship building background/skills.
• Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices.
• Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a Board meeting setting and a large audience.
• Collaborative decision-making and problem-solving skills.
• Strong analytical and creative thinking skills.
• In-depth experience with project management, budget management and strategic goal development.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Customer service driven.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.
• Ability to draft business correspondence and reports along with responding to inquiries and client concerns effectively and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees and boards of directors.
• Demonstrate integrity and honesty while interacting with clients and team members.
• Must be able to work independently and in a team environment.
• Must be able to attend and actively participate at evening meetings as required.
• Must be able to be on-call if needed.
  
  

Benefits

Our company benefits are just one facet of our colleague care model. We offer medical, dental, vision, voluntary supplemental disability, basic Life, voluntary life and AD&D insurance plans. We offer paid holidays, sick, and vacation. In addition to Flexible Spending Account (FSA) and Dependent Care Spending Accounts (DCSA), Roth IRA, 401(K) and 401(K) match, cell phone service reimbursement. We also provide benefits like mental and emotional wellbeing through our EAP and discount hub. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit for extended periods of time

Must have finger dexterity for typing/using a keyboard

Must be able to sit for long periods of time at a desk on in a meeting

Must be mobile enough to move around office

Must be able to participate in community inspection walks

Must be able to hear in order to receive telephone calls and voice mail messages

Must be able to lift up to 25lbs.

Minimum Education

• High School Diploma or equivalent required. Bachelor’s degree preferred.
• CCAM® designation or CMCA® and AMS® designations desired.
  
  

Language Skills

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Availability

Regular business hours (Monday-Friday) and must be available for Board meetings after regular business hours, as necessary.

License/Permits/Certifications Required

• Valid Driver’s License and State mandated vehicle insurance.
• CCAM® preferred. CCAM® will be required within one year of employment.
  
  

Work Environment

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact us at Vy Nguyen at (949) 334-8166.