Senior Community Association Manager - New Project Development

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for experienced Senior Community Association Manager for our New Project Development team to join our amazing environment with an opportunity for continuous growth and development, please read on below!

Summary: The Senior Community Association Manager is responsible for overseeing New Communities managed by The New Development Team. The Senior Community Association Manager manages and assists in special projects and ensures success in all the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to deliver client satisfaction with Developers and Homeowners ensuring account retention at turnover to Portfolio.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Partner with association Developer Client, Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Board and new owner expectations are met and assist with prompt response and resolution to questions/problems.
• Establish and maintain a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives.
• Maintain knowledge and understanding of contract between the association, vendors, and Keystone. Ensure all contractual obligations are being met with the associations managed. Monitor vendor contracts regularly. Ensure monthly vendor meetings take place for successful vendor management of each community.
• Provide information and resources to the New Development Developer/Homeowner Liaison necessary for providing an outstanding customer experience.
• Conduct on-site inspections as required. Identify deficiencies and provide recommendations and action plans to improve the property. Process and manage violations and work orders regularly.
• Willingness to manage and assist in special projects. Oversee any assigned projects and ensure property maintenance/improvement and other related issues are completed in a timely manner. Maintain open communication and provide timely action updates in CINC for the Board and to residents as required.
• Attend Kick off meetings for new development properties and prepare governing documents to the Developer Client on the deadline provided.
• Coordinate with the New Development Developer/Homeowner Liaison to schedule turnover walks/inspections and see turnovers through to completion.
• Prepare Request for Proposal for bid solicitation and prepare/provide bid comparison analysis and Organizational Resolutions.
• Update association communications and ensure current information is displayed on the association bulletin boards, website and/or portal. Prepare association newsletter and/or other communication with owners and residents as required. Prepare board packets and mail-outs electronically.
• Maintain accurate records, files, and communications pertinent to the Association and Keystone.
• Manage internal special projects as assigned. Assist with training and development of less experienced staff.
• Oversee any assigned projects and ensure property maintenance/improvement and other related issues are completed in a timely manner. Maintain open communication and provide updates to the Board and residents as required.
• Manage all operations for a portfolio of community associations.
• Demonstrate consistency in all areas.
• Provide leadership and consulting with our clients on best practices regarding the management and oversight of their community.
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
• Create budgets and manage financials.
• Compliant with company policies and procedures.
• Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Participates in management training.
• Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for client base with complex operations and/or a variety of high-end amenities.
• Maintain strong knowledge of industry trends.
• Participate in emergency phone and in-house coverage schedule.
• Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by supervisor.

Qualification Requirements:

• Must have a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities
• Demonstrate effective oral and written communication and listening skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem solving abilities.
• Comprehensive industry knowledge.

Education and/or Experience:

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• 2 to 4 years working in a Community Association Management role.
• CMCA designation required.

Work Environment:

The work environment characteristics described here are representative of those a team member would encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low level noise exposure.
• Ability to walk all areas of a property during site inspections.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.